Personal Banking Associate Trainee

TD Bank; St. Thomas; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Bank’s St. Thomas branch is seeking a Personal Banking Associate Trainee to support daily customer interactions, guide solutions, and promote digital banking tools. This role emphasizes service quality, product knowledge, and teamwork in a friendly branch environment.

The successful candidate will have a High School diploma or equivalent, 1+ years of relevant experience, and IFC certification within 90 days. Mobility within the district is required as training progresses.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in MS Office, branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self-starter with strong administration, organizational, planning and time management skills.
• Strong communicator with customer experience skills to connect with customers and teams.
• Can-do attitude to handle several tasks and changing priorities.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide to the right contact for appropriate solutions while protecting confidentiality.
• Build customer confidence in digital banking by educating on mobile, ATM, and online banking.
• Support frontline staff with cash and non-cash transactions; resolve issues and report non-standard matters to management.
• Suggest improvements to branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures.
• Ensure documentation is accurate and compliant with TD's Code of Conduct and relevant regulations.

Skills

Customer service

MS Office

Banking knowledge

Communication

Time management

Self-motivation

Organization

Initiative

Education

High School diploma

Post-secondary degree

IFC certification

Tools

Branch software

Job description

Work Location:

St. Thomas, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$43,900 - $58,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes?

In this role, a typical day may look like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent - within 90 days of start date
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to identify an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million h