Assistant Branch Manager - Namao Centre

Servus Credit Union; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

Flexible work options

Volunteer program

Job summary

Servus Credit Union is hiring a Full-time Assistant Branch Manager for the Namao Centre Branch in Edmonton. The role focuses on leading a team of Financial Advisors, driving lending and investment services, and delivering exceptional member service.

You will empower and develop staff, manage branch performance, and foster a community-minded banking experience aligned with Servus values. This role reports to the Market Director and requires a proactive leader with strong sales and service skills.

Qualifications

• 5 years of retail banking experience.
• A minimum of 3 years experience as a Financial Advisor.
• A comprehensive understanding of lending and credit.

Responsibilities

• Motivate and coach staff to identify opportunities to improve members’ financial fitness.
• Pursue new business opportunities proactively.
• Monitor and ensure branch financial targets are met or exceeded.
• Promote referrals to Wealth Management, Business Banking and third-party providers.
• Adhere to policies, procedures and loss prevention guidelines to mitigate risk.
• Provide support, guidance and training to employees to ensure performance improvement and teamwork.
• Prepare accurate documentation, process account changes, and handle member inquiries promptly.

Skills

Retail banking experience

Financial advisory experience

Lending & credit knowledge

Education

Finance education

IFIC license

Job description

We are hiring for a Full-time Assistant Branch Manager to join our Namao Centre Branch!

Posting closes: October 16, 2026

Employment Status: Full-time, 37.5 hours per week

Additional Information: If selected for interview, please come prepared with a 30-60-90 day plan for the branch.

For Internal Use Only - Job Grade: M1/B

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

As an Assistant Branch Manager, reporting to the Market Director, your primary goal is to empower, support and develop your team of Financial Advisors. As an Assistant Branch Manager, you have a passion for leading people and can help your Financial Advisors understand our member's needs, therefore driving performance and success for the branch. You are an expert in the sales process and delivering progressive lending and investment services to our members.

What You'll be Doing:

• Motivating and coaching employees to find opportunities to shape members financial fitness
• Being proactive in pursuing new business opportunities
• Monitoring and ensuring financial targets are being met or exceeded for the branch
• Promoting referrals to our Wealth Management, Business Banking and 3rd party providers
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Preparing accurate and complete documentation, processing account changes, and handling member inquiries in a timely and efficient manner

What you Bring:

• 5 years of retail banking experience
• A minimum of 3 years experience as a Financial Advisor
• A comprehensive understanding of lending and credit

Although not required, the following education/certificates are valuable assets:

• Post-secondary education in Finance (or related studies)
• Investment Funds in Canada Course & License (IFIC)

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

We thank all applicants for their interest.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request.

We thank all applicants for their interest.