Assistant Branch Manager - Drumheller

Servus Credit Union; Drumheller; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Flexible work options

Health benefits

Job summary

Servus Credit Union in Drumheller is hiring a Full-time Assistant Branch Manager for the Drumheller Branch. The role focuses on leading the team, delivering progressive lending and investment services, and driving branch performance.

You will report to the Market Director and be responsible for coaching staff, pursuing new business, and meeting financial targets while upholding branch policies and risk controls.

Qualifications

• 5 years of retail banking experience.
• Minimum of 3 years experience as a Financial Advisor.
• Strong understanding of lending and credit.
• Post-secondary education in Finance or related studies.
• IFIC certification is a valuable asset.

Responsibilities

• Motivate and coach employees to improve members' financial fitness.
• Pursue new business opportunities for the branch.
• Meet or exceed branch financial targets.
• Promote referrals to Wealth Management and other providers.
• Ensure policies, procedures, and loss prevention guidelines are followed.
• Provide training and guidance to staff to improve performance.
• Prepare accurate documentation and handle member inquiries promptly.

Skills

Retail banking

Financial advisory

Lending & credit

Education

Finance degree or related studies

Job description

We are hiring for a Full-time Assistant Branch Manager to join our Drumheller Branch!

Posting closes: November 3rd , 2026

Employment Status: Full-time, 37.5 hours per week

Additional Information: If selected for interview, please come prepared with a 30-60-90 day plan for the branch.

For Internal Use Only - Job Grade: M1/B

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, and local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

As an Assistant Branch Manager, reporting to the Market Director, your primary goal is to empower, support and develop your team of Financial Advisors. As an Assistant Branch Manager, you have a passion for leading people and can help your Financial Advisors understand our member's needs, therefore driving performance and success for the branch. You are an expert in the sales process and delivering progressive lending and investment services to our members.

What You'll be Doing:

• Motivating and coaching employees to find opportunities to shape members financial fitness
• Being proactive in pursuing new business opportunities
• Monitoring and ensuring financial targets are being met or exceeded for the branch
• Promoting referrals to our Wealth Management, Business Banking and 3rd party providers
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Preparing accurate and complete documentation, processing account changes, and handling member inquiries in a timely and efficient manner

What you Bring:

• 5 years of retail banking experience
• A minimum of 3 years experience as a Financial Advisor
• A comprehensive understanding of lending and credit

Although not required, the following education/certificates are valuable assets:

• Post-secondary education in Finance (or related studies)
• Investment Funds in Canada Course & License (IFIC)

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!