Assistant Branch Manager

RBC; Surrey; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

Competitive compensation

Job summary

RBC is seeking an Assistant Branch Manager in Surrey to lead a high-performing team of Advisors in a busy, customer-focused banking environment. You will coach staff to maximize sales, promote digital education, and ensure first-point resolution while aligning with RBC’s values and branch objectives.

You will develop talent, drive engagement, and collaborate with cross-functional partners to deliver exceptional client experiences and community impact.

Qualifications

• Minimum 2 years’ experience managing a team in financial services.
• Strong understanding of Operational Effectiveness.
• Proven growth and community/client relationship building.
• At least 2 years of licensed mutual fund sales in last 3 years.
• Mutual Funds accreditation (IFIC or CSC).
• BCO mutual fund branch management exam completion or ability to write within 4 months.

Responsibilities

• Lead and coach a high-performing team of Advisors to maximize sales.
• Develop talent; manage career planning and engagement.
• Partner with leadership to ensure branch operational effectiveness.
• Deliver superior client experiences through multi-channel service and education.
• Foster digital enablement and multichannel usage for clients.
• Build internal and external relationships to support business objectives.
• Recruit and manage engagement to meet local community needs.

Skills

People management

Sales coaching

Relationship building

Financial industry knowledge

Digital literacy

Education

Mutual Funds accreditation (IFIC/CSC)

BCO exam completion

Job description

Job Description

What is the opportunity?

As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact. Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles. Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement.

What will you do?

• Ensure high employee engagement through talent management, development and career planning
• Deliver results through strong sales management routines and coaching ability
• Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
• Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Leverage partners to establish both internal and external working relationships to support business objectives
• Address local community needs through appropriate recruitment and management practices

What do you need to succeed?

Must-have

• Minimum of 2 years’ experience in a people management/coaching role within the financial industry
• Strong understanding of Operational Effectiveness
• Proven success in business growth, as well as establishing community and client relationships
• At least 2 years of licensed mutual fund sales experience within the last 3 years
• Mutual Funds accreditation (IFIC or CSC)
• Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date

Nice-to-have

• Experience in both business and personal banking
• Strong understanding of sales management routines and ability to lead the team to action

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager

Job Skills

Advice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term Planning

Additional Job Details

Address:

13681 72 AVE:SURREY

City:

Surrey

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-30

Application Deadline:

2026-11-12

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.