Assistant Branch Manager

RBC; St. Thomas; On-site; CAD 70,000 - 90,000; Full time

Job summary

RBC is seeking an Assistant Branch Manager to lead a high-performing team of Advisors in a busy retail banking environment. You will coach staff to grow sales, enhance client education, and resolve issues at first contact, aligning with RBC's values and multi-channel strategies.

This role requires rotating shifts, weekend coverage, and extended hours to support branch objectives, with a focus on community engagement and staff development in a dynamic market.

Qualifications

• Minimum of 2 years’ experience in a people management/coaching role within the financial industry.
• Proven success in business growth and establishing community/client relationships.
• At least 2 years of licensed mutual fund sales experience within the last 3 years.
• Mutual Funds accreditation (IFIC or CSC).
• Completion of an acceptable mutual fund branch management exam (BCO) or ability to write within 4 months.

Responsibilities

• Ensure high employee engagement through talent management, development and career planning.
• Deliver results through strong sales management routines and coaching ability.
• Partner with your manager to ensure operational effectiveness of the branch and maximize team performance.
• Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience.
• Coach your team on client advice, education, problem resolution and digital enablement at first point of contact.
• Leverage partners to establish internal and external working relationships to support business objectives.
• Address local community needs through recruitment and management practices.

Skills

People management

Business growth

Mutual fund sales

Mutual funds accreditation

BCO exam

Sales coaching

Education

Post-secondary degree in commerce or business

Job description

What is the opportunity?

As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact. Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles. Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement.

Successful candidate must be available to work rotational shift of Tuesday to Saturday and Monday to Friday as well as extended hours.

What will you do?

• Ensure high employee engagement through talent management, development and career planning
• Deliver results through strong sales management routines and coaching ability
• Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
• Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Leverage partners to establish both internal and external working relationships to support business objectives
• Address local community needs through appropriate recruitment and management practices

What do you need to succeed?

Must-have

• Minimum of 2 years’ experience in a people management/coaching role within the financial industry
• Proven success in business growth, as well as establishing community and client relationships
• At least 2 years of licensed mutual fund sales experience within the last 3 years
• Mutual Funds accreditation (IFIC or CSC)
• Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date

Nice-to-have

• Experience in both business and personal banking
• Strong understanding of sales management routines and ability to lead the team to action
• Post-secondary diploma/degree, ideally in commerce, business administration, or related experience
• Entrepreneurial mindset, with the ability to seek out and develop new business

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Advice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term Planning

Address

1099 TALBOT ST:ST. THOMAS

City

St. Thomas

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-17

Application Deadline

2026-08-27

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.