Assistant Box Office Manager

Sasktel Centre; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Job summary

SaskTel Centre is seeking an Assistant Box Office Manager to lead the Box Office team and ensure exceptional customer service. This full-time role involves managing ticketing operations, training staff, and fostering positive client relationships. Ideal candidates will have strong leadership skills, a customer-focused mindset, and the ability to adapt to a dynamic work environment, including evening and weekend shifts.

Benefits

Competitive Benefits

Engaging Work Environment

Opportunity to make an impact

Qualifications

• Minimum of Grade 12 with six years of progressive ticketing experience or relevant post-secondary education.
• 1-4 years of management experience in a busy customer service environment.
• Exceptional communication skills and ability to foster positive relationships.

Responsibilities

• Lead and inspire Box Office Cashiers, prepare schedules, and manage performance.
• Ensure compliance with company policies and develop training materials.
• Handle ticket orders and address client inquiries professionally.

Skills

Leadership

Customer Service

Communication

Technology Aptitude

Education

Grade 12 or recognized post-secondary business administration program

Job description

Are you a passionate leader with a zest for delivering outstanding customer service? Do you thrive in dynamic environments and love working with people? If so, we want YOU to be our next Assistant Box Office Manager!

At SaskTel Centre, we pride ourselves on creating memorable experiences for our audiences. As part of our dedicated team, you will play a vital role in ensuring our Box Office runs smoothly and efficiently. Your exceptional leadership and organizational skills will help guide our talented Box Office Cashiers, ensuring that every customer interaction is a fantastic one!

The live sports and entertainment industry is unique and exciting, especially in Saskatchewan. SaskTel Centre continues to be a leader in large-scale entertainment through live sports, concerts, and other community events.

What You'll Do:

1. Lead and Inspire: Prepare schedules, conduct interviews, manage performance, and train employees on essential systems, processes, and procedures.
2. Champion Compliance: Ensure all Box Office and Ticketing operations adhere closely to company policies, maintaining excellence in service and operations.
3. Develop Training Materials: Create, revise, and facilitate engaging training sessions focused on systems, procedures, and stellar customer service practices.
4. Show Builds: Create, modify, and review event manifests, working closely with external promoters and clients to ensure seamless show details.
5. Analyze Data: Prepare and review detailed ticketing system reports for settlement and track documentation requirements for each event.
6. Ensure Accuracy: Enter event-related information promptly for announcements and distribution to keep audiences informed and excited!
7. Customer Service Expert: Handle ticket orders, address client inquiries, and resolve unique public complaints with professionalism and grace.
8. Proficient with technology: The ideal candidate must have a strong aptitude for technology and be comfortable working with various software applications. This includes the ability to quickly learn new tools and systems, troubleshoot issues, and leverage technology to enhance productivity and efficiency.

What We're Looking For:

• A minimum of Grade 12 with six years of progressive ticketing experience, or a recognized post-secondary business administration program with four years of relevant experience.
• 1-4 years of management experience in a busy customer service environment.
• Exceptional communication skills to build goodwill with clients, promote events, and deliver technical information effectively.
• Proven ability to foster positive relationships and exercise sound judgment in decision-making.
• A flexible mindset, as our industry requires adaptability to a 24/7 schedule with evening and weekend shifts.

Why Join Us?

• Engaging Work Environment: Be part of a vibrant team that puts passion and creativity at the forefront of everything we do.
• Make an Impact: Play a key role in delivering unforgettable live events that bring joy to our community.
• Competitive Benefits: Enjoy a rewarding salary, comprehensive benefits, and the chance to be part of something truly special.

The Live Events Industry is often a 24/7 business. Evening and weekend hours of work are part of the Assistant Box Office Manager's schedule. This is a full-time position with some regularity to hours. Flexibility and openness to a varying schedule is essential for consideration.