Assistant Box Office Manager

Sasktel Centre; Saskatchewan; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading venue in Saskatchewan as an Assistant Box Office Manager, where you'll lead a dynamic team in delivering exceptional customer service during live events. This full-time position requires strong leadership, organizational skills, and a passion for the entertainment industry. Be part of a vibrant team that creates unforgettable experiences for audiences while enjoying competitive benefits and a flexible work environment.

Benefits

Competitive Benefits

Engaging Work Environment

Impactful Role in Live Events

Qualifications

• Minimum of Grade 12 with six years of ticketing experience or a recognized business program with four years of experience.
• 1-4 years of management experience in customer service.
• Exceptional communication skills and ability to build relationships.

Responsibilities

• Lead and inspire Box Office Cashiers, prepare schedules, and conduct interviews.
• Ensure compliance with company policies in Box Office operations.
• Create and facilitate training materials for staff.

Skills

Leadership

Customer Service

Communication

Data Analysis

Technology Proficiency

Education

Grade 12

Post-secondary business administration program

Job description

Join Our Team as Assistant Box Office Manager!

Are you a passionate leader with a zest for delivering outstanding customer service? Do you thrive in dynamic environments and love working with people? If so, we want YOU to be our next Assistant Box Office Manager!

At SaskTel Centre, we pride ourselves on creating memorable experiences for our audiences. As part of our dedicated team, you will play a vital role in ensuring our Box Office runs smoothly and efficiently. Your exceptional leadership and organizational skills will help guide our talented Box Office Cashiers, ensuring that every customer interaction is a fantastic one!

The live sports and entertainment industry is unique and exciting, especially in Saskatchewan. SaskTel Centre continues to be a leader in large-scale entertainment through live sports, concerts, and other community events.

What You'll Do :

• Lead and Inspire : Prepare schedules, conduct interviews, manage performance, and train employees on essential systems, processes, and procedures.
• Champion Compliance : Ensure all Box Office and Ticketing operations adhere closely to company policies, maintaining excellence in service and operations.
• Develop Training Materials : Create, revise, and facilitate engaging training sessions focused on systems, procedures, and stellar customer service practices.
• Show Builds : Create, modify, and review event manifests, working closely with external promoters and clients to ensure seamless show details.
• Analyze Data : Prepare and review detailed ticketing system reports for settlement and track documentation requirements for each event.
• Ensure Accuracy : Enter event-related information promptly for announcements and distribution to keep audiences informed and excited!
• Customer Service Expert : Handle ticket orders, address client inquiries, and resolve unique public complaints with professionalism and grace.
• Proficient with technology- The ideal candidate must have a strong aptitude for technology and be comfortable working with various software applications. This includes the ability to quickly learn new tools and systems, troubleshoot issues, and leverage technology to enhance productivity and efficiency.

What We're Looking For :

• A minimum of Grade 12 with six years of progressive ticketing experience , or a recognized post-secondary business administration program with four years of relevant experience.
• 1-4 years of management experience in a busy customer service environment.
• Exceptional communication skills to build goodwill with clients, promote events, and deliver technical information effectively.
• Proven ability to foster positive relationships and exercise sound judgment in decision-making.
• A flexible mindset, as our industry requires adaptability to a 24 / 7 schedule with evening and weekend shifts

Why Join Us?

• Engaging Work Environment : Be part of a vibrant team that puts passion and creativity at the forefront of everything we do.
• Make an Impact : Play a key role in delivering unforgettable live events that bring joy to our community.
• Competitive Benefits : Enjoy a rewarding salary, comprehensive benefits, and the chance to be part of something truly special.

If you're ready to take the next step in your career and lead a team dedicated to excellence in the live events industry, we want to hear from you!

Apply now to join our team as the Assistant Box Office Manager and become an integral part of the magic we create together!

The Live Events Industry is often a 24 / 7 business. Evening and weekend hours of work are part of the Assistant Box Office Manager's schedule. This is a full-time position with some regularity to hours. Flexibility and openness to a varying schedule is essential for consideration.

Please note, only those selected to move forward in the recruitment process will be contacted. This position may close before the listed end date. Your interest is best expressed through application.