Asset Protection Team Lead

sephora.com; Surrey; On-site; CAD 41,000 - 48,000; Full time

Benefits offered by this job

Performance bonuses

Competitive benefits

Learning & development programs

Job summary

Sephora Canada is seeking a Loss Prevention Team Lead to oversee multi-store operations in the Surrey district. You will train Agents, support hiring, and coordinate with the District Loss Prevention Manager to deter internal theft and uphold Sephora standards.

Responsibilities include reviewing exception reports, leading store tours, organizing quarterly shoplifting blitzes, and conducting OPEX evaluations as needed. A leadership mindset and strong communication are essential.

Qualifications

• Minimum 2 years of Loss Prevention experience in a retail environment.
• Strong communications skills.
• Intermediate computer skills.
• High School graduate or equivalent.
• Able to travel within district.
• Must be able to stand/walk an 8-hour shift.
• Able to work in a fragrance-filled environment.
• Current licensing requirements (as required by provincial or local jurisdiction).

Responsibilities

• Assist store with all Loss Prevention Programs.
• Review exception reports and cash variances to detect internal activity.
• Act as a witness to internal interviews where applicable.
• Prepare a Market and Agent recap for the DLPM weekly.
• Assist in the training and development of Agents.
• Organize and participate in shoplifting blitzes quarterly.
• Conduct Store Tours with leadership teams and share notes with leadership and DLPM.
• Review and approve Agents schedules within the district.

Skills

Leadership

Communication

Interpersonal skills

Computer literacy

Education

High school diploma

Tools

MS Office

Job description

Job ID: 295551

Location: BC-Guildford Town Center (0580)

Address: 10355 152 Street, Surrey, BC V3R 7C1, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

POSITION SUMMARY:

In addition to the duties described in the Agent job description, Asset Protection Team Leads assume additional job duties within their assigned stores. Specific duties include to serve as a trainer for new Agents and to assist in the development of existing Agents, work with the District Loss Prevention Manager to detect internal theft through various tools available and assure the adherence to Sephora Loss Prevention standards are met. Loss Prevention Leads will have the ability to support in the hiring process and conduct OPEX Evaluations where required.

DUTIES AND RESPONSIBILITIES:

Duties

• Assist store with all Loss Prevention Programs.
• Review exception reports and cash variances in stores to detect internal activity.
• Act as a witness to internal interviews where applicable.
• Prepare a Market and Agent recap for the DLPM weekly.
• Assist in the training and development of Agents.
• Organize and participate in shoplifting blitz's quarterly.
• Conduct Store Tours with store leadership teams which includes the completion of Store Tour Notes.Notes will be covered with leadership team and emailed to SD, DLPM, DM prior to completion of visit.
• Review and approve Agents schedules within assigned district.
• Assist high shrink stores with inventory prep.
• Conduct Agent on-boarding.
• Conduct OPEX evaluations where applicable.
• In the absence of the DLPM attend and present at District meetings and cast cluster trainings.

Job Requirements

• Able to work nights, weekends and holidays appropriate to the business needs with some overnight travel.
• Oversee multi-store district.
• Consistent and reliable attendance required.
• Adhere to Sephora dress code policy.
• Model client service and onstage leadership standards.
• Be flexible to various learning styles with cast and Agents.
• Demonstrate leadership by maintaining objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors.

Qualifications

• Minimum of 2 years of Loss Prevention experience in a retail environment.
• Strong communications skills.
• Strong interpersonal skills.
• Intermediate computer skills.
• High School graduate or equivalent.
• Able to travel within district.
• Must be able to stand/walk sales floor for an 8-hour shift.
• Able to work in a fragrance filled environment.
• Current licensing requirements (as required by provincial or local jurisdiction).

MEANINGFUL REWARDS:

The compensation ranges between CAD$30.00 - CAD$35.00/hr. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. Additionally, this role offers a comprehensive total rewards package, including performance bonuses, competitive benefits, and robust learning and development programs. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications, and this position is for an existing, open vacancy. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.