Asset Protection Partner

sephora.com; West Vancouver; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits program

Learning & development

Job summary

Sephora Canada is seeking a full-time Loss Prevention Associate at West Vancouver, BC. You will conduct CCTV surveillance, deter theft, and uphold policies while delivering excellent customer service. The role requires reporting, training, and collaboration with mall security and law enforcement.

Expect 30–40 hours weekly for full-time or 16–20 hours for part-time. CAD 25.00–30.00 per hour with bonus opportunities and benefits; flexible scheduling and multiple location coverage.

Qualifications

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor using CCTV to deter thefts.
• Adhere to laws and Sephora policies concerning apprehensions and evidence preservation.
• Prepare reports on theft incidents, merchandise recoveries, incidents and audits.
• Develop relationships with internal partners, local law enforcement, mall security and other retailers.
• Testify in court on behalf of the company when summoned.
• Provide new hire and ongoing employee trainings on loss prevention.
• Conduct store self-audits, checklists and safety inspections and communicate findings to leadership.
• Assist with inventory preparation and shrinkage prevention planning.
• Meet minimum shifts/hours: Full Time 30-40 hrs/week; Part Time 16-20 hrs/week.

Skills

Asset protection

Licensing requirements

Communication skills

Coaching

Windows

Word

Excel

High school diploma

Flexible hours

Multiple locations

Education

High School diploma or equivalent

Tools

Windows

Word

Excel

Job description

Job Information

Job ID: 293049

Location: BC-Park Royal (0590)

Address: 796 Main Street, West Vancouver, BC V7T 0A5, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

DUTIES AND RESPONSIBILITIES

• Loss Prevention

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
• Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
• Provide new hire and continuous employee trainings to maintain store loss prevention awareness.

• Operations

• Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
• Assist store Leadership team with inventory preparation and process.
• Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hrs/week
  • Part Time: 16-20 hrs/week

SKILLS AND QUALIFICATIONS

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

ADDITIONAL INFORMATION

• Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$25.00 - CAD$30.00/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.