Asset Protection Partner

Sephora USA, Inc; Markham; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning & development

Job summary

Sephora Canada in Markham, ON is hiring an Asset Protection Partner to safeguard store assets and work with the Leadership team to reduce shrink.

The role includes customer service, surveillance with CCTV, reporting, training, and collaboration with police and mall security. Eligible candidates should have 1 year in asset protection, licensing where required, and strong communication skills.

Qualifications

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy licensing requirements (as required by province or local jurisdiction).
• Strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external thefts.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.

Skills

Communication skills

Interpersonal skills

Coaching

Flexibility

Education

High School diploma

Tools

Windows

Word

Excel

Job description

Job ID: 294867
Location: ON-Markville (0584)
Address: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.

DUTIES AND RESPONSIBILITIES

Loss Prevention

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external thefts.
• Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
• Provide new hire and continuous employee trainings to maintain store loss prevention awareness.

Operations

• Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
• Assist store Leadership team with inventory preparation and process.
• Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hrs/week
  • Part Time: 16-20 hrs/week

SKILLS AND QUALIFICATIONS

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$25.00 - CAD$30.00/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.