Area Manager - Kelowna , BC (Cleaning Industry)

United Services Group; Kelowna; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading Canadian maintenance company seeks an Area Manager to oversee daily janitorial services across multiple locations. This role is pivotal in enhancing customer satisfaction and managing store operations effectively, ensuring compliance with quality standards and helping to drive profitability. The ideal candidate will possess a background in business administration, along with robust experience in janitorial or operational management.

Benefits

Health, dental, and vision benefits

Pension plan after one year

Qualifications

• Minimum 5 years in janitorial or operational industries.
• 3-5 years in supervisory roles.

Responsibilities

• Lead, manage, and coordinate janitorial services across multiple sites.
• Participate in developing annual plans, budgets, and operational strategies.
• Build relationships with customers and address concerns promptly.

Skills

Customer Experience

Budget Management

Performance Management

Communication

Training

Education

Bachelor’s degree in business administration or related field

Job description

Kelowna, BC, Canada

Job Description

Posted: Sunday, May 18, 2025 at 4:00 AM

About Us

We are an established Canadian maintenance company providing a variety of services to large retail and commercial clients nationwide.

Our benefits include health, dental, vision, and a pension plan after one year.

Job Summary

This role involves leading, managing, coordinating, and implementing daily janitorial services across multiple store or site locations within a designated area or territory, serving various customer banners.

Key Focus Areas

• Customer Experience & Retention
• Performance of Partners & Cleaners
• Store Operations (budgets, profitability, KPIs)
• Quality Standards & Audits
• Training
• Cost Management
• Increasing Revenue & Profits
• Adherence to Processes, Policies & Guidelines
• Supporting other Area Managers as needed

Planning & Budgeting

• Participate in developing and implementing annual plans, budgets, and sales opportunities.
• Manage store-level budgets.
• Develop strategies for store sustainability and profitability.

Customer Relationships & Communication

• Build strong relationships with store-level customers and partners.
• Act as the primary contact for communication between United and the store.
• Address customer concerns promptly and effectively.
• Support regional management with meetings and reporting.

Internal Communication

• Coordinate store-level communication with United Partners.
• Set expectations, provide training, and mentor Partners.
• Participate in cross-functional meetings.

Process Compliance

• Lead process initiatives and store-level audits.
• Support process adoption and compliance using United technologies.
• Manage business activities including material ordering, specials, audits, and safety compliance.

Cost Management & Controls

• Oversee revenue, costs, budgets, and margins at the store level.
• Support operational costing and monitor assets.

Workforce & Performance Management

• Co-lead partner performance management.

Recruitment, Training & Development

• Support hiring, onboarding, and training of Partners.
• Mentor Partners and implement performance improvement plans.

Education & Experience

• Bachelor’s degree in business administration or related field.
• At least 5 years in janitorial or operational industries.
• 3-5 years in supervisory roles.