Aquatics Supervisor and Head Lifeguard

Fort Frances; Fort Frances; On-site; CAD 49,000 - 61,000; Full time

Job summary

The Town of Fort Frances is seeking an Aquatics Supervisor and Head Lifeguard to coordinate and supervise aquatic programs, services and operations, and to lead lifeguards, instructors and volunteers.

Responsibilities include ensuring a safe, welcoming environment, staff training, program delivery and emergency response, with day-to-day leadership reporting to the Community Services & Facilities Manager; budget oversight and customer service excellence are also expected.

Qualifications

• Minimum of one year of leadership, supervisory, instructional or team lead experience within an aquatic, recreation or customer service environment.
• Minimum of three years of aquatic experience
• National Lifeguard (Pool)
• Standard First Aid with CPR-C
• High School Diploma or General Education Diploma
• Post-secondary education in Recreation, Physical Education, Leadership, Public Administration or a related field

Responsibilities

• Coordinate and oversee the day-to-day operation of aquatic facilities and services.
• Ensure compliance with all legislation, regulations, policies, procedures and aquatic safety standards.
• Coordinate emergency response procedures and post-incident follow-up activities.
• Conduct routine inspections to identify and address operational, maintenance and safety concerns.
• Maintain aquatic equipment, safety equipment and first aid supplies.
• Recruit, orient, train, schedule, supervise and evaluate aquatic staff.
• Coordinate regular in-service training, emergency simulations and staff development opportunities.
• Maintain records of employee certifications and ensure qualifications remain current.
• Provide coaching, mentorship and support to assist staff development and succession planning.
• Foster a positive and professional workplace culture.
• Coordinate the delivery of swim lessons, leadership programs, aquatic fitness classes, public swims, specialty programs and aquatic events.
• Assist with program planning, promotion, implementation, evaluation and continuous improvement.
• Investigate and resolve customer inquiries and concerns.
• Promote a high standard of customer service and program quality.
• Perform lifeguarding duties as required.
• Teach swim lessons, leadership courses, certification programs and staff training sessions.
• Provide deck supervision and operational support during aquatic programming.
• Maintain a visible and active presence within aquatic operations.
• Prepare and maintain reports, schedules, attendance records, incident reports, training records and operational documentation.
• Assist with budget preparation and purchasing.
• Support the development and implementation of departmental policies and procedures.
• Utilize scheduling, registration and office software systems.

Skills

Lifeguarding

Staff supervision

Program delivery

Emergency response

Education

National Lifeguard (Pool)

Standard First Aid with CPR-C

High School Diploma

Post-secondary education in Recreation/Leadership

Tools

Pool Operator Training

Lifesaving Society Instructor certifications

Aquatic Supervisor Training

Job description

$35.93 /hour to $44.01 /hour Full-Time In-Person

The Aquatics Supervisor and Head Lifeguard is responsible for the coordination, supervision and delivery of aquatic programs, services and operations. As the Town's senior aquatic staff member, this position provides day-to-day leadership to aquatic staff while maintaining an active role in lifeguarding, swim instruction, leadership development, staff training and program delivery.

The position is responsible for ensuring a safe, welcoming and service-oriented aquatic environment through effective staff supervision, regulatory compliance, operational oversight, customer service and direct participation in aquatic programming and emergency response activities.

Direction of Others:

Provides direct supervision, leadership, mentorship and performance oversight to:

• Full-Time, Part-Time and Casual Lifeguards
• Aquatic Fitness Instructors
• Volunteers and placement students assigned to aquatic programs

The incumbent is responsible for staff orientation, scheduling, training, certification tracking, performance evaluation and providing operational direction during daily activities and emergency situations.

Direction Received:

• The incumbent reports to the Community Services & Facilities Manager.
• The incumbent exercises considerable independence in the planning, coordination and implementation of aquatic programs, staff scheduling, training initiatives and daily aquatic operations. Matters involving policy interpretation, budget development, labour relations, significant disciplinary action and major operational issues are referred to the Community Services & Facilities Manager.

Revenue, Asset and Expenditure Scope:

• Oversee an annual operating budget of approximately $150,000 and approximately $100,000 in assets
• Responsible for program invoicing, payment processing, and the purchase and maintenance of recreation supplies and equipment
• Supports fund development and sponsorship opportunities for Community Services projects.

General Responsibilities:

Aquatic Operations

• Coordinate and oversee the day-to-day operation of aquatic facilities and services.
• Ensure compliance with all legislation, regulations, policies, procedures and aquatic safety standards.
• Coordinate emergency response procedures and post-incident follow-up activities.
• Conduct routine inspections to identify and address operational, maintenance and safety concerns.
• Maintain aquatic equipment, safety equipment and first aid supplies.

Staff Leadership and Development

• Recruit, orient, train, schedule, supervise and evaluate aquatic staff.
• Coordinate regular in-service training, emergency simulations and staff development opportunities.
• Maintain records of employee certifications and ensure qualifications remain current.
• Provide coaching, mentorship and support to assist staff development and succession planning.
• Foster a positive and professional workplace culture.

Program Coordination

• Coordinate the delivery of swim lessons, leadership programs, aquatic fitness classes, public swims, specialty programs and aquatic events.
• Assist with program planning, promotion, implementation, evaluation and continuous improvement.
• Investigate and resolve customer inquiries and concerns.
• Promote a high standard of customer service and program quality.

Instruction and Lifeguarding

• Perform lifeguarding duties as required.
• Teach swim lessons, leadership courses, certification programs and staff training sessions.
• Provide deck supervision and operational support during aquatic programming.
• Maintain a visible and active presence within aquatic operations.

Administration

• Prepare and maintain reports, schedules, attendance records, incident reports, training records and operational documentation.
• Assist with budget preparation and purchasing.
• Support the development and implementation of departmental policies and procedures.
• Utilize scheduling, registration and office software systems.

Effort:

• Frequent concentration is required to monitor aquatic environments, coordinate staffing resources, address customer concerns and respond to emergent situations.
• Regular requirement to prioritize competing operational demands and make decisions under time constraints.
• Frequent standing, walking, bending, reaching and movement throughout the aquatic facility.
• Regular demonstration of aquatic skills and instructional techniques.
• Ability to perform water rescues and emergency response duties when required.
• Occasional lifting, carrying, pulling and moving equipment and supplies up to 25 kg.

Education and Qualifications:

Required

• Minimum of one (1) year of leadership, supervisory, instructional or team lead experience within an aquatic, recreation or customer service environment.
• Minimum of three (3) years of aquatic experience
• National Lifeguard (Pool)
• Standard First Aid with CPR-C
• High School Diploma or General Education Diploma

Asset

• Lifesaving Society Instructor, Examiner and National Lifeguard Instructor certifications.
• Aquatic Supervisor Training
• Pool Operator Training
• Certified Fitness Instructor
• Post-secondary education in Recreation, Physical Education, Leadership, Public Administration or a related field

Knowledge, Ability & Skill

• Thorough knowledge of aquatic operations, water safety principles and emergency response procedures.
• Thorough knowledge of Lifesaving Society standards, instructional practices and aquatic program delivery.
• Knowledge of applicable legislation, health regulations, occupational health and safety requirements and municipal policies.
• Ability to supervise, mentor, motivate and evaluate staff effectively.
• Ability to coordinate multiple programs, priorities and schedules simultaneously.
• Ability to exercise sound judgment and make effective decisions in emergency situations.
• Strong organizational, problem-solving and conflict-resolution skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and recreation management software.
• Ability to establish and maintain effective working relationships with staff, participants, user groups and the public.

Conditions of Employment:

The successful candidate will be required to:

• Must maintain all required certifications as a condition of employment.
• Must provide and maintain a satisfactory Criminal Record and Vulnerable Sector Check.
• Must be physically capable of performing lifeguarding, rescue and emergency response requirements.
• Must participate in mandatory staff training, in-service sessions and professional development activities.
• Must comply with all Town policies, procedures and health and safety requirements.
• Must wear and maintain required uniforms and personal protective equipment.
• Successful completion of additional aquatic leadership certifications may be required as part of ongoing professional development and operational needs.

Working Conditions:

• Work is primarily performed within indoor aquatic and recreation facility environments.
• Frequent exposure to heat, humidity, chlorinated water, cleaning chemicals and elevated noise levels.
• Regular interaction with staff, participants, user groups and members of the public.
• Exposure to stressful situations requiring immediate response and decision-making.
• Work schedule includes evenings, weekends, statutory holidays and irregular hours based on operational requirements.

Accommodations

The Town of Fort Frances is committed to providing accommodation for persons with disabilities during the recruitment and selection process, as well as for our staff. This service is available upon request by contacting Human Resources at [e-mail] or [phone] ext. 1220 .

Human Resources will work with any applicants who request accommodations to ensure that arrangements are in place to ensure their needs are met.

We ensure that all new hires are advised of our policies for accommodating employees with disabilities, and we are more than happy to provide accommodations to our new staff.

Use of AI

The Town of Fort Frances may use AI‑assisted tools to support administrative parts of the hiring process, such as organizing applications or identifying job‑related qualifications.

These tools do not make decisions about candidate screening or selection. All hiring decisions are made solely by Town Human Resources and authorized Administration staff.

Collection of Personal Information

Personal information is managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).