Aquatics Resource Clerk

City of Kitchener; Kitchener; On-site; CAD 22,000 - 28,000; Part time

Job summary

The City of Kitchener is seeking a part-time, temporary staff member to provide front-line customer service for recreation and aquatic programs. You will handle registrations, admissions, and rentals, operate POS and payroll systems, and assist with website updates and flyer design.

This role emphasizes accuracy, customer focus, and teamwork. Qualifications include a Grade 12 diploma plus at least 1 year of related experience, with Standard First Aid and CPR C or the willingness to obtain within

Qualifications

• Minimum grade 12 diploma or equivalent.
• 1 year of related experience preferred.
• Valid Standard First Aid Certificate and CPR C or willing to obtain within 3 months post-hire.

Responsibilities

• Provide front-line customer service for program registration and admissions.
• Operate point of sale systems to sell admissions and tickets.
• Use ActiveNet for membership, registration, and rental processes.
• Process weekly payroll time entry for part-time staff using PeopleSoft.
• Prepare rental contracts and facility agreements.
• Manage deposits and refunds; balance daily receipts.
• Update aquatic program webpages and design flyers with Publisher.
• Provide clerical and financial support to centre staff.
• Maintain safety for patrons and staff and assist in emergencies.

Skills

Customer service

Communication

Conflict resolution

Data entry

Organization

Teamwork

Education

Grade 12 diploma or equivalent

Tools

Microsoft Office (Word, Excel)

ActiveNet

PeopleSoft

Microsoft Publisher

Job description

Overview

This position is Temporary Part-Time for approximately 4 months. Provides front-line customer service using recreation system software and point of sale software to register patrons, book rooms and sell admissions into pool and pay as you play programs. Enter payroll for part time 9000 series staff; maintains City website pages; creates and advertises posters for all leisure and aquatic programs; provides administrative support to supervisors and program coordinators.

Hours of Work: Monday to Friday, 12:45pm to 5:15pm

Responsibilities

• Provides front line customer service including program registration, admission of patrons to programs and assistance to facility rentals. Provides information on programs and services to the public.
• Uses point of sale system (cash, credit card, debit) to sell admissions to pools and gym, bus tickets, special event tickets, as well as aquatics items (clothing, goggles, manuals).
• Uses ActiveNet membership, registration and rental systems.
• Uses PeopleSoft to perform weekly payroll time entry and confirmation for part time staff, in accordance with deadlines.
• Prepares rental contracts and facility agreements.
• Performs deposits, Processes refunds within policy/guidelines, reviews daily receipts, balances to ActiveNet reports and corrects and records errors.
• Updates aquatic webpages on City of Kitchener website.
• Uses Microsoft Publisher and information provided by others to design flyers.
• Provides clerical and financial support to centre staff.
• Ensures a safe and secure environment for patrons and staff.
• Provides emergency procedure back-up and support to Aquatic Staff in the event of an emergency.
• Performs other related duties as assigned.

Education

• Minimum grade 12 diploma or equivalent.

Experience

• Minimum of 1 year job related experience.

Additional Requirements

• Valid Standard First Aid Certificate and CPR C or be willing to obtain within 3 months post-hire.

Knowledge, Skills, And Abilities

• Familiarity of pool regulations and Aquatics courses including Lifesaving Society, Leadership courses and the Lifesaving Society Swim program.
• Proficiency with Microsoft Office Suite including Word and Excel.
• Ability to organize and prioritize tasks with minimal supervision.
• Exceptional communication and conflict resolution skills with a customer service focus.
• Ability to work efficiently under pressure to meet deadlines in a busy environment.
• Accurate data entry skills and demonstrated aptitude for mathematical and financial applications.
• Ability to support and project values compatible with the organization and to participate as an effective team member.
• Reliable with a good attitude and employment record.