Apps Support Analyst: Growth, Reliability & Impact

Citigroup Inc.; Mississauga; On-site; CAD 110,000 - 153,000; Full time

Job summary

Citigroup Inc. is hiring an Apps Support Intmd Analyst within Data - Production Management to provide technical and business support for Citi applications and ensure production stability.

The role requires 2–5 years in application or production support, strong analytical skills, knowledge of UNIX/Linux/Windows, SQL, scripting (Python/Shell), and familiarity with monitoring/logging tools. Full-time in Mississauga, Canada.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 2–5 years in Application Support or Production Support.
• Experience with incident, problem, and change management processes.
• Strong communication, diplomacy and stakeholder management.

Responsibilities

• Assist in maintaining stability and data quality of regulatory platforms.
• Provide technical and business support for Citi applications.
• Participate in application releases and disaster recovery testing.
• Develop and maintain technical support documentation.
• Collaborate with Development and other technology teams.

Skills

UNIX/Linux

Windows

SQL

Scripting (Python/Shell)

Java/C#/Net/HTML5

Analytical thinking

Education

Bachelor’s/University degree or equivalent experience

Tools

ITRM Geneos

AppDynamics

Datadog

Splunk/ELK

Tibco MQ/Kafka

Job description

Citigroup Inc. is hiring an Apps Support Intmd Analyst within Data - Production Management to provide technical and business support for Citi applications and ensure production stability.

The role requires 2–5 years in application or production support, strong analytical skills, knowledge of UNIX/Linux/Windows, SQL, scripting (Python/Shell), and familiarity with monitoring/logging tools. Full-time in Mississauga, Canada.