Apprentice Parts Counterperson - TRP Parts Store

Inland Kenworth; Edmonton; On-site; CAD 34,000 - 46,000; Full time

Job summary

Inland Truck & Equipment is seeking an Apprentice Parts Counterperson for our TRP Parts Store in Edmonton, AB. The role involves assisting customers and technicians with parts, while training under a qualified journeyperson and completing the Parts Person Certificate of Qualification.

You will promote parts sales, maintain stock levels, and process invoices and credits. A strong focus on customer service and safety is essential, with opportunities for growth within a supportive team.

Qualifications

• High school diploma or GED required or equivalent.
• Computer skills and customer service experience preferred.
• Willing to attend Apprenticeship Training (travel may be required) for 3 weeks per year while working toward the Parts Person Certificate of Qualification.
• Working towards Parts Person Certificate of Qualification.
• Valid standard Driver’s Licence.
• Ability to speak, read and write English.
• Ability to become forklift certified.
• Good interpersonal/customer relations skills.
• Must be willing and able to work various shifts, possibly including weekends.

Responsibilities

• Promote sale of parts and accessories to all customers: walk-in, telephone or internal technicians.
• Achieves maximum customer satisfaction with superior customer service at all times to current and potential customers.
• Keeps abreast of all new products and updates, continually upgrades training.
• Safeguards company equipment at all times.
• Procures all parts required by customers or technicians as requested.
• Registers all lost sales to aid in further development of inventory breadth.
• Prepares parts invoices and credit notes for all counter sales and issues (charges) parts for all work orders.
• Assists when required to maintain stock levels and in the shipping and receiving of parts.
• Assists Outside Parts Sales Representative in fulfilling customers’ requirements.
• Maintains a clean and dust-free display and warehouse area as designated by management.
• Updates parts related information on a regular basis and maintains files as required.
• Operates a computer terminal to carry out day to day functions and requirements.
• Conducts perpetual inventory cycle counts.
• Performs other duties and assignments as assigned by supervisor.
• Attends meetings as required.
• Becomes familiar with and complies with the company’s Health & Safety Manual.

Skills

Computer skills

Interpersonal skills

Customer service

English communication

Forklift operation

Education

High school diploma or GED

Willing to attend Apprenticeship Training

Tools

Forklift certification

Job description

Apprentice Parts Counterperson - TRP Parts Store

Full-time Regular Parts - Counter Edmonton, AB, CA

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

In this role you will split your time at our TRP Parts location in Edmonton East.

THE OPPORTUNITY

The Parts Apprentice will be responsible for assisting customers and technicians in obtaining required parts and supplies under the supervision of a qualified parts journeyperson while fulfilling the education and training requirements of the apprenticeship.

YOUR RESPONSIBILITIES

• Promote sale of parts and accessories to all customers: walk-in, telephone or internal technicians
• Achieves maximum customer satisfaction with superior customer service at all times to current and potential customers
• Keeps abreast of all new products and updates, continually upgrades training
• Safeguards company equipment at all times
• Procures all parts required by customers or technicians as requested
• Registers all lost sales to aid in further development of inventory breadth
• Prepares parts invoices and credit notes for all counter sales and issues (charges) parts for all work orders
• Assists when required to maintain stock levels and in the shipping and receiving of parts
• Assists Outside Parts Sales Representative in fulfilling customers’ requirements
• Maintains a clean and dust-free display and warehouse area as designated by management
• Updates parts related information on a regular basis and maintains files as required
• Operates a computer terminal to carry out day to day functions and requirements
• Conducts perpetual inventory cycle counts
• Performs other duties and assignments as assigned by supervisor
• Attends meetings as required
• Becomes familiar with and complies with the company’s Health & Safety Manual

WHAT WE LOOK FOR

• High school diploma or general education degree (GED)
• Computer skills and experience preferred
• Must be willing to attend Apprenticeship Training (travel may be required) for a period of 3 weeks per year while working towards the Parts Person Certificate of Qualification.
• Working towards Parts Person Certificate of Qualification
• Valid standard Driver’s Licence
• Ability to speak, read and write English
• Ability to become forklift certified
• Good interpersonal/customer relations skills
• Must be willing and able to work various shifts, possibly including weekends

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• RRSP
• Paid Time Off
• On-going training opportunities

ABOUT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.