Appointment Coordinator

Budds' BMW; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

Budds' BMW is seeking an Appointment Coordinator to enhance client relationships and manage service appointments. The ideal candidate will possess strong communication and customer service skills, ensuring clients feel valued and informed. This full-time role offers a competitive hourly rate, benefits after six months, and a supportive team environment.

Benefits

Competitive hourly rate & bonus structure

Benefits after 6 months (Health and Dental)

Paid vacation time

Team-based support system

Work-life balance

Qualifications

• Strong communication skills with premium word choices.
• Customer service experience required.
• Ability to work well in a team-based environment.

Responsibilities

• Maintain premium dealership-client relationships through emails and phone calls.
• Confirm service appointments and manage advisor schedules.
• Advise clients on vehicle needs and service recommendations.

Skills

Communication

Customer service

Time management

Teamwork

Organization

Positive attitude

Job description

Budds’ Automotive Group - Appointment Coordinator

Who we are

Welcome to the Budds’ family, home to a group of family-owned automotive stores and services. Since 1973, Budds’ has been retailing luxury automobiles with a simple philosophy: Treat clients the way you would like to be treated. Our ongoing success reflects these values. Our mission statement is: “The family business that service built”.

What you’ll be doing

An Appointment Coordinator is often the first point of contact for our clients reaching out to our service center, using the latest technology including phone, text, email, web bookings, and video calls. Our team is dedicated to building great client relationships. We strive to make our clients feel welcome, comfortable, and informed from start to finish as they work with us to maintain their vehicle.

You will be responsible for:

1. Maintaining premium dealership-client relationships through emails and phone calls, reminding clients of upcoming services.
2. Advising clients on vehicle needs and service recommendations.
3. Confirming service appointments: verifying servicing needs, noting issues for service advisors, updating appointment details, and confirming time, date, and transportation needs with clients.
4. Managing advisor appointments and shop time to ensure smooth operations of our in-person teams.

What we need from you

• Full-time hours (40 hours per week)
• Monday – Friday, with occasional weekends
• Must be able to commute to our Call Centre based at Budds’ BMW Dealership

Skills & experience you’ll bring

• Strong communication skills with premium word choices
• Customer service experience
• Time management skills
• Ability to work well in a team-based environment
• Organization skills
• Positive attitude
• Experience with computers and Excel is an asset but not required

Benefits

• Competitive hourly rate & bonus structure
• Benefits after 6 months (Health and Dental)
• Paid vacation time
• Team-based support system
• Work-life balance