Applications Engineering, Service Specialist

Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.

At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do matters - both to our customers and to their customers. With 1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers are leaders in their industries and rely on us to deliver what we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever and whenever they need them.

Major Duties

The Applications Engineering, Service Specialist ensures the quality, content and on-time delivery of proposals generated by the Service Applications team. This includes mechanical and electrical concepts, costing and proposal documents. In this role, you are responsible for proposing solutions, costing, and developing service proposals for automation customers in the division. The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude. This is a remote position.

Specific Responsibilities

1. Responsible for conceptual development, pricing and writing detailed technical proposals for all types of Service related and automation equipment projects.
2. Works closely with customers, engineers, project managers and other technical staff in conceptual development, pricing and writing of Service-related technical proposals.
3. Responsible for the quality, content and on-time delivery of technical proposals issued by the Service team.
4. Collaborate with other ATS divisions worldwide to leverage regional resources.
5. Responsible for contributing to and ensuring proper content of all Pre-TCC meetings scheduled by his/her team.
6. Facilitate meetings to converge on solutions and work plans.
7. Ensures adherence to applications policies and procedures.
8. Will participate in recruiting activities when required.
9. Will contribute as required, along with the Director of Service to capture plan strategies, ORR evaluation, TCC Approval, pre-bid alignment and bid reviews.
10. Assisting sales team, pre-screening of opportunities with sales team and providing sales presentations to customer personnel, when required.
11. Development of relevant tools, processes and improvement initiatives to ensure department procedural compliance and best practices.
12. Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
13. Adhere to all health and safety rules and procedures.

Qualifications

Education

1. A post-secondary diploma or degree in mechanical/systems/electrical engineering or equivalent.

Skills

1. Strong verbal/written communication skills.
2. Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows.

Experience

1. 5 years’ experience in applications engineering role, or in related roles such as Systems Design, Systems Engineering, Mechanical Design, Technical Inside Sales, Technical quoting or Proposal Writing.
2. Must have the required post-secondary education coupled with technical aptitude.
3. Working knowledge and/or familiarity with automation, robotics, machine controls, and manufacturing processes is beneficial.

Why should you join ATS Industrial Automation?

1. Be a part of an engaged, empowered and innovative global workforce.
2. We offer a robust total rewards package- Competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program.
3. We provide awesome work perks such as treat days, gourmet coffee and beverages, subsidized breakfast and lunches in our cafeteria, employee referral bonuses and lots more.
4. We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.