Applications Engineer

Zaber Technologies; Vancouver; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

PHSP health/dental/vision

Stock options

Employee stock purchase plan

Flexible schedule

Paid time off

Casual dress

Commuter benefits

Employee assistance program

Job summary

Zaber Technologies is seeking an Applications Engineer in Vancouver, BC. The role focuses on helping customers select optimal automation solutions, supporting them from quote to implementation, and contributing to technical content creation.

You will develop customer relationships, assist with programming assistance, and travel to trade shows in North America and Europe several times per year. A technical engineering background and strong English communication are essential.

Qualifications

• Technical degree in Mechanical or Electrical Engineering is required.
• Clear written and spoken English; other languages are an asset.
• Experience in a customer-facing role, ideally with a technical support or sales focus, is an asset.
• Knowledge of photonics/optics, microscopy, automation, or life sciences is an asset.

Responsibilities

• Help customers choose the best solutions meeting requirements.
• Develop and manage relationships with new and existing clients.
• Assist users with problem-solving via email and phone, including programming help.
• Advocate for customers' interests internally.
• Write technical content to educate and market.
• Attend trade shows in North America and Europe with travel.

Skills

Customer-facing experience

English communication

Technical support/sales mindset

Photonics/optics knowledge

Education

Mechanical or Electrical Engineering degree

Job description

Zaber is looking for a self-motivated problem solver, with an interest in automation, to help customers choose the best solutions that meet their applications requirements. You’ll assist across all touch-points, including developing leads, quoting, aiding implementation, and supporting post-sale. By developing relationships with new and existing customers, you’ll explore a wide breadth of topics including mechanical design, troubleshooting, electromechanical systems, and programming, while also developing industry-specific knowledge.

By joining a high-performing, self-managed team of leaders, you’ll have the flexibility to operate in a way that works for you. Your team members will be there to support you in developing your motion control and customer service expertise.

As a core part of Zaber’s operation, you’ll have an opportunity to coordinate across teams. You will help create technical content, assist with traveling to trade-shows and conventions, and help develop customized designs. Within the company you will leverage your experience to act as a customer advocate, participating in design reviews, suggesting new products, and helping to develop and test new features and software.

Applications Engineer Responsibilities

• Help customers choose the best solutions that meet their applications requirements.
• Develop and manage relationships with new and existing clients.
• Assist users with problem-solving over email and phone, including programming help.
• Work internally to help advocate for customers' interests.
• Write technical content that helps to educate and market.
• Attend trade shows in North America and Europe several times per year, involving about a week of travel in each instance.

Applications Engineer Qualifications

• Technical degree, ideally in Mechanical or Electrical Engineering, required.
• Ability to explain concepts through written and spoken English clearly and concisely required (other languages an asset).
• Previous experience in a customer-facing role, ideally with a technical support or sales focus, an asset.
• Industry knowledge in photonics and optics, microscopy, industrial automation, or life sciences an asset.

Applications Engineer Wage

• The starting wage for the role is $35 - $45, depending on experience.
• Type: Full-time, Permanent
• Selected Benefits: PHSP (health, dental & vision), Stock Options & Employee Stock Purchase Plan, Flexible Schedule, Paid Time Off, Casual Dress, Commuter Benefits, EAP
• Team: Technical Sales

To learn more about our company culture and benefits, visit our careers page: https://www.zaber.com/careers.