Application Technical Specialist

Flynn Group of Companies; Mississauga; In loco; CAD 65.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Funded training and development

In-house cafeteria and gym

Dental and supplemental medical plan

RRSP contributions

Employee and Family Assistance Program

Free parking and EV Charging facility

Family Events and Flynn Fest

Sports Sponsorship Program

Rogers Preferred Program

Perkopolis Retailer Discounts

Descrizione del lavoro

Flynn Group of Companies in Mississauga is seeking an Enterprise Application Technical Specialist to support and maintain several COTS applications such as Dynamics SL 2015, SAP SuccessFactors, and more. The role requires collaboration with HR, IT, Finance and vendors to enhance system functionality and ensure smooth operations.

The ideal candidate will have a Bachelor’s Degree in Business, experience with change management, and strong skills in JIRA, Zendesk, Teams, and Camtasia.

Competenze

• Experience with gathering business requirements and documenting
• Experience with Change Management and change impact analysis
• Experience with Payroll systems and HR IT processes
• Ability to learn and use JIRA, Zendesk, Teams, Camtasia

Mansioni

• Support and maintain multiple COTS applications and provide service desk for incidents.
• Develop system documentation and training aids.
• Create test scripts and conduct system testing including upgrades.
• Collaborate with HR, IT, Finance, Management and third-party vendors to enhance system functionality.
• Create and maintain system architecture maps and documentation.
• Evaluate data quality and implement preventative strategies to maintain accuracy.

Conoscenze

Customer service

Analytical skills

Attention to detail

Organizational skills

Prioritization

Formazione

Bachelor’s Degree in Business

Strumenti

JIRA

Zendesk

Teams

Camtasia

Descrizione del lavoro

At Flynn, it’s not just a job, it’s a career

Flynn Group of Companies, North America’s leading building envelope contractor, is looking for an Enterprise Application Technical Specialist to work from our Mississauga location.

TheEnterprise Application Technical Specialist is responsible for supporting and maintaining several commercials off the shelf (COTS) applications for the organization. This role provides advisory services, technicalguidanceon the operation and maintenance ofour COTS applications including Dynamics SL 2015, Remote Desktop Services, Preceptive Content, SAP SuccessFactors, HardCat and xCart. Success in this role requires staying up to date with current system releases, developing and implementing strategies to address problem areas with thecoresolutionsincluding implementing continuous improvement strategies.Individuals must work well in a team setting to meet objectives in a timely manner; however,individualsalso need to be able to perform effectively with minimal supervision.

What we offer:

• Funded training and development program
• Subsidized in-house cafeteria and gym
• Dental and supplemental medical plan
• RRSP contributions
• Employee and Family Assistance Program
• Free parking and EV Charging facility
• Family Events and Flynn Fest
• Sports Sponsorship Program
• Rogers Preferred Program
• Perkopolis Retailer Discounts

Day In The Life

System Support and Application Service Desk

• In-depth knowledge of Integrated Solutions
• Experience with business requirement gathering and documenting
• Experience with Change Management and change impact analysis
• Management and triage of issue defects related to core applications and ensure day-to-day issues are addressed/resolved.
• Developing system documentation for the core applications and provide proper training aids that meet change management governance.
• Experience with creating test scripts, conducting system testing including system upgrades and implementation.
• Develop systems requirements/specification documentation.
• Collaborating with the Business to design/maintain processes that will improve overall effectiveness and efficiency.
• Creating Jira tickets.

Project Management and Optimization

• Responsible for developing strategy and roadmap for existing or net new systems with a holistic view of the business.
• Creating and maintaining a business process for users to submit enhancement suggestions related to payroll.
• Responsible for ensuring project plans and work demands of the team are realistic and deadlines are met including working with Project Management Office.
• Maintain positive relationships with appropriate HR, IT, Finance, Management, Administration Teams and third-party vendors to determine enhanced offerings for current and future system functionality.
• Responsible for creating and maintaining system architecture maps and system documentation.

Data Quality and Security

• Evaluating data quality issues and determining methods to improve system accuracy.
• Evaluating data quality and preventative strategies to maintain accurate data.

What We Are Seeking?

• Bachelor’s Degree in Business
• Previous experience working in a unionized environment.
• Ability to provide direction to Payroll administrators and influence stakeholders to ensure that solutions are effective and in keeping with the overall IT strategy.
• Strong customer service focus with demonstrated skills in supporting users to assist in addressing issues and concerns.
• Demonstrated effective written and verbal communication skills.
• Strong analytical skills, attention to detail, and excellent organizational skills are required.
• Ability to prioritize and meet deadlines.
• Ability to learn and use a variety of software applications such asJIRA,Zendesk, Teams, Camtasia.
• Ability to work in a fast paced, multi-project environment with shifting priorities, and the ability to reassess and reprioritize competing business needs.

$65,000 - $70,000 a year

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.

This posting is for an existing vacancy within the organization.