Application Support Specialist, Halifax

J.D. Irving, Limited; Dartmouth; Presencial; CAD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site role

Descripción de la vacante

Irving Shipbuilding is seeking an Application Support Specialist to maintain enterprise applications and platforms. You will be the main technical contact, triaging issues and coordinating with internal teams, vendors, or partners to keep solutions operating smoothly.

All successful applicants must meet CGP, Canadian government security clearance, and ITAR requirements. The role requires full-time on-site presence and will involve 24x7 on-call support, data validation, SQL querying, and

Formación

• Education as stated: university degree or college diploma in a related discipline.
• 0–2 years of experience in a technical support or IT role.
• Technically inclined with a process-oriented mindset and curiosity.
• Customer service mindset with attention to detail in all interactions.
• Strong verbal, written and interpersonal communication skills.

Responsabilidades

• Participate in technical discussions for configuration, testing and operations of platform solutions.
• Follow daily management checklists to ensure operational effectiveness.
• Provide go-live and post-go-live support for projects and solutions.
• Upgrade and manage environments; recommend improvements for performance and scalability.
• Troubleshoot application issues, perform root-cause analysis, and communicate updates.
• Navigate complex SQL queries to extract data for development and testing.
• Support cloud-based systems with data validation, networking and integration.
• Monitor vendor SLAs and report on performance.
• Update KPIs for platforms on a weekly basis.

Conocimientos

Customer service mindset

Strong communication skills

Attention to detail

Curiosity

Tech-savvy

Educación

University degree or college diploma in related discipline

Herramientas

SQL

SSIS

webMethods

Synapse

Citrix

JIRA

ADO

Java

Azure Fundamentals

ITIL

Google IT Support

Descripción del empleo

Job Description

Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technologythis opportunity is for you.

Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technologythis opportunity is for you.

The Application Support Specialist is responsible to support and maintain a variety of Enterprise applications and platforms. You will be the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

• Participate in technical discussions for configuration, testing, and operations of our platform solutions


• Ensure compliance to daily management checklist for operational effectiveness


• Provide 'go live' and post 'go live' support for project and solution in general


• Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions


• Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis


• Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes


• Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems


• Monitor application vendor service level agreements and report for non-performance


• Update key performance indicators for platforms on a weekly basis


• Review and keep knowledge management articles updated


• Support the Delivery/Project managers regarding solutions


• Participate in on call support for 24X 7 operations

Qualifications

• Education Required: A university degree, college diploma or a related discipline


• 0-2 years of experience


• Technically inclined, process oriented and driven by natural curiosity


• Passionate about technology


• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service


• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus

• SQL


• SSIS, webMethods, & Synapse


• Citrix


• JIRA & ADO


• Java


• Certification in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offerthe opportunity to create real value by helping people and businesses work smarter. JDI IT supportsthe entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries.As a member of theJDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team.Come help JDI IT Raise the Bar!