Application Support Specialist – Card Processing focus (M&S CADS)

Apex Systems; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Everforth Apex Systems is seeking an Application Support Specialist focused on production operations for debit-card and card-processing platforms in Downtown Toronto. The role requires working with cross-functional teams, on-call support, and strong problem-solving skills.

The ideal candidate will have extensive mainframe experience, proficiency with CICS/COBOL/JCL/DB2, and a proven track record in incident management and production support.

Qualifications

• Debit-card and core banking processing expertise.
• 5-10+ years in mainframe application support and analysis.
• Experience with incident management and production support.

Responsibilities

• Act as escalation point for debit-card incidents.
• Investigate authorization and transaction-processing failures.
• Analyze end-to-end debit-card flows.
• Support online transaction-processing applications.
• Support batch-processing jobs.
• Resolve application, data, and processing issues.
• Coordinate with development, operations, and support teams.
• Document findings and root causes.

Skills

Debit-card domain knowledge

Mainframe experience

Analytical skills

Communication skills

Incident management

Education

Bachelor's degree in Computer Science

Tools

CICS

COBOL

JCL

DB2

Job description

Application Support Specialist – Card Processing focus (M&S CADS)

Job # 3047253

Client

Top 5 Bank

Location

Downtown Toronto, ON

Hybrid/Onsite

Remote with flexibility hybrid

Engagement Type

6-12 month contract-to-hire

Position Overview

A financial-services organization is seeking an Application Support Specialist focused on production operations for debit-card and card-processing platforms.

Specific Functions of This Role

• Provide escalation point for card related service requests impacting customer accounts (on call required)
• Resolve incidents requiring investigation and analysis of debit card/transaction application processing – both online CICS and batch processing
• Work closely with Development, Operations and other Production Support teams to understand, assess and solve for a wide variety of issues.

Responsibilities

• Act as an escalation point for debit-card incidents.
• Investigate card authorization and transaction-processing failures.
• Analyze end-to-end debit-card flows.
• Support online transaction-processing applications.
• Support batch-processing jobs.
• Resolve application, data, and processing issues.
• Coordinate with development, operations, and support teams.
• Document findings and root causes.
• Participate in incident recovery and on-call support.

Qualifications

• In-depth knowledge of debit card and core banking processing, transactions and proven analytical skills
• 5-10+ years of application development, analysis and mainframe experience
• Experience working on medium to large scale mainframe application supporting a broad range of services and transactions
• Exposure to card processing, with focus on debit cards, analysis of production issues or senior help desk experience
• Debit-card or card-processing knowledge.
• Experience supporting transaction-processing applications.
• Production support and incident-management experience.
• Strong root-cause and transaction analysis.
• Understanding of core banking operations.
• Comfort working with technical data and application teams.
• Strong communication and organizational skills.
• Strong analytical skills for complex problem solving
• Detail oriented with strong organizational skills

Preferred Qualifications

• CICS or other mainframe transaction-processing exposure.
• Interac, Mastercard Debit, or Visa Debit.
• ISO 8583.
• COBOL, JCL, or DB2.
• Payment networks, switching, ATM, or point-of-sale systems.

Success profile

The ideal candidate brings strong debit-card domain knowledge, is willing to investigate technical details, and can learn the required mainframe components through training.

EEO Employer

Everforth Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Everforth Apex Systems will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address).