Application Support Specialist

Whitecap Resources; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Whitecap Resources Inc. is seeking an experienced Application Support Specialist to support and optimize engineering and business applications across the organization.

You will own Tier 2/3 incident response for Mosaic, Quorum Execute, CMG, and SharePoint environments, coordinating with vendors and IT teams to maintain reliability and security. Collaborating with Engineering, Geoscience, and Business Systems groups, you will drive continuous improvement, create documentation, and promote best

Qualifications

• 7+ years of experience supporting enterprise engineering or business applications.
• Experience supporting upstream oil and gas applications and workflows.
• Experience administering application security, licensing, configurations, and user access.
• Experience supporting SharePoint Online or SharePoint-based collaboration solutions.
• Experience supporting applications in RDS, Citrix, or similar virtualized environments.

Responsibilities

• Serve as the primary support resource for engineering applications including Mosaic, Quorum Execute, CMG, and related systems.
• Provide Tier 2/3 support for application, data, process, and user-related issues.
• Troubleshoot performance issues and coordinate with vendors and infrastructure teams to resolve problems.
• Coordinate and execute upgrades, patches, testing, and deployments.
• Maintain system configurations and ensure environments remain stable and supported.
• Act as a liaison between business users, vendors, and technical teams to resolve issues and deliver enhancements.
• Own the operational lifecycle of assigned applications from implementation through retirement.
• Develop and maintain application documentation, support procedures, and knowledge articles.
• Assist in SharePoint site design, permissions, and content structures; promote adoption of Microsoft 365 tools.
• Troubleshoot access, performance, and user experience in virtualized environments.

Skills

Mosaic

Quorum Execute

CMG

SharePoint Online

RDS/Citrix

Application support

Troubleshooting

Job description

Whitecap Resources Inc. is a leading Canadian energy company committed to delivering reliable returns to shareholders through the responsible development of oil and natural gas assets in the Western Canadian Sedimentary Basin. With a strong track record of profitable growth and a sustainable dividend, Whitecap delivers long-term value to investors, supported by investment-grade financial strength.Since September 2009, Whitecap has experienced remarkable growth, increasing production from 850 boe/d to over 365,000 boe/d. We have unconventional and conventional assets exclusively focused in Western Canada and the asset base includes the Weyburn EOR Project. As a majority owner and operator of the Weyburn EOR Project, annually we safely sequester approximately 1.5 million tonnes of CO 2 making it a unique project within our portfolio. We currently employ 1,200 people, including our valued contract staff.At Whitecap, our corporate culture is entrepreneurial. We strive to create a culture of purpose and integrity where initiative and innovation are encouraged and valued. Our corporate philosophy allows us to develop skills, collaborate alongside our teammates, and ultimately have a fulfilling career.Position OverviewWhitecap Resources is seeking an experienced Application Support Specialist to support and enhance a portfolio of engineering and business applications used across the organization. This role serves as the primary technical and functional resource for critical engineering systems including Mosaic, Quorum Execute, Computer Modelling Group (CMG) applications, and Microsoft SharePoint.Working closely with Engineering, Geoscience, and Business Systems teams, the successful candidate will ensure applications are reliable, secure, integrated, and positioned to meet evolving business needs. This position combines application administration, user support, vendor coordination, system integration, and continuous improvement responsibilities.Key ResponsibilitiesEngineering Application Portfolio SupportServe as the primary support resource for engineering applications including Mosaic, Quorum Execute, CMG, and related technical systems.Provide Tier 2/3 support for application, data, process, and user-related issues.Troubleshoot application performance issues and work with vendors and infrastructure teams to resolve complex problems.Coordinate and execute application upgrades, patches, testing, and deployments.Maintain system configurations and ensure application environments remain stable and supported.Act as a liaison between business users, vendors, and technical teams to resolve issues and deliver enhancements.Application Lifecycle & Continuous ImprovementOwn the operational lifecycle of assigned applications from implementation through ongoing support and retirement.Evaluate and recommend improvements to application functionality, integrations, and business processes.Collaborate with stakeholders to gather requirements and identify opportunities to increase efficiency and user adoption.Develop and maintain application documentation, support procedures, and knowledge articles.Support software licensing, budgeting, and vendor management activities.SharePoint Administration & CollaborationAssist in the design of departmental SharePoint sites, document libraries, permissions, and content structures.Promote adoption of Microsoft 365 collaboration tools and best practices.Virtualized Application DeliverySupport applications delivered through Remote Desktop Services (RDS), Citrix, or other virtualized environments.Troubleshoot access, performance, and user experience issues in coordination with infrastructure teams.Assist in ensuring reliable and secure application delivery across the organization.Qualifications & Experience7+ years of experience supporting enterprise business or engineering applications.Experience supporting upstream oil and gas applications and workflows.Hands-on experience with Mosaic, Quorum Execute, CMG, or other petroleum engineering or reservoir management applications.Experience administering application security, licensing, configurations, and user access.Experience supporting application upgrades, implementations, and vendor relationships.Experience supporting SharePoint Online or SharePoint-based collaboration solutions.Experience supporting applications in RDS, Citrix, or similar virtualized environments.Knowledge, Skills & AbilitiesStrong troubleshooting, analytical, and problem-solving skills.Ability to manage multiple priorities and support requests in a fast-paced environment.Excellent communication and stakeholder management skills.Strong customer-service orientation with a focus on practical business solutions.Demonstrated ability to work independently and take ownership of outcomes.Strong organizational skills and attention to detail.Ability to translate technical concepts into business-friendly language.Commitment to continuous learning and improvement.