Application Support Analyst

Affinity; Vancouver; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Seapeak is seeking an Application Analyst to join the global IT team. You will support and deliver services for business systems, building strong relationships with business and IT stakeholders while handling production support, automation, and data reporting.

Hybrid role based in Downtown Vancouver, with occasional travel to vessels; requires 3–5 years in enterprise app support, strong SQL, Power BI, and UiPath experience; collaboration with global teams and vendors.

Qualifications

• 3–5 years supporting large enterprise business applications.
• Experience working directly with business stakeholders and functional owners.
• Experience with RFPs and the full application lifecycle.
• Experience coordinating deployments across multiple stakeholder groups.
• Strong SQL querying experience.
• Experience with Power BI or similar reporting/dashboard tools.
• Knowledge of management information systems and change control procedures.
• Experience with APIs and application integrations.
• Automation platforms, preferably UiPath.
• Process automation and workflow improvement initiatives.

Responsibilities

• Establish strong relationships with business stakeholders to understand and prioritize work items.
• Create specifications, process maps, data maps, and use cases.
• Identify opportunities for process automation and low-code solutions.
• Provide Level 2 operational support for business applications.
• Identify, track, troubleshoot, and resolve application issues.
• Utilize automation tools to streamline troubleshooting and performance monitoring.
• Support application security and user access administration.
• Manage application environments for testing.
• Collaborate with other analysts to design and support data interfaces and APIs.
• Support low-code integration strategies.
• Coordinate testing, implementation, and support activities with global teams.
• Develop reports and dashboards to identify KPIs and trends.
• Support data warehouse integrations and identify table relationships.
• Create and maintain application support documentation.
• Develop automated workflow guides where applicable.
• Mentor junior team members on system support and automation practices.
• Travel to regional offices and vessels as required.

Skills

Application support

Root cause analysis

Escalation management

Business analysis

Requirements gathering

SQL

Power BI

Low-code / automation

UiPath

APIs

Tools

Power Apps

Power Automate

OutSystems

UiPath

APIs

Job description

Client

One of the world’s largest independent owner-operators of liquefied gas vessel

Location:

Hybrid in Downtown Vancouver office (3 days in office)

TOP SKILLS:

• Experience supporting business-critical applications in a production environment, performing root cause analysis, resolving incidents, managing escalations, and working with vendors and business users.
• Business Analysis & Requirements Gathering
• Ability to gather business requirements, translate business needs into technical requirements, identify process improvements, and work closely with stakeholders to deliver application enhancements and automation solutions.
• SQL & Low-Code / Automation Platforms
• Strong SQL skills combined with experience supporting low-code or workflow automation tools such as Power Apps, Power Automate, OutSystems, UiPath, or similar platforms.

What the Role Actually Does

The role supports Seapeak's low-code and automation platforms, primarily:

• OutSystems
• UiPath

Role Breakdown

Approximate split:

• 50% Application Support
• Production support
• Troubleshooting
• Resolving issues
• Supporting automations
• 30% Business Analysis
• Gathering requirements
• Working with stakeholders
• 10-15% Agile / Project Coordination
• Sprint planning
• Coordination activities

Position Summary

The Application Analyst is part of the global IT team responsible for the delivery and operations of Seapeak's business systems. The successful candidate will support and deliver services within a constantly evolving business and technical environment while building strong relationships with business and IT stakeholders.

Key Responsibilities

Business Analysis & Stakeholder Engagement

• Establish strong relationships with business stakeholders to understand and prioritize work items.
• Create specifications, process maps, data maps, and use cases.
• Identify opportunities for process automation and low-code solutions.

Application Support & Troubleshooting

• Provide Level 2 operational support for business applications.
• Identify, track, troubleshoot, and resolve application issues.
• Utilize automation tools to streamline troubleshooting and performance monitoring.
• Support application security and user access administration.

Systems & Integration Support

• Manage application environments for testing.
• Collaborate with other analysts to design and support data interfaces and APIs.
• Support low-code integration strategies.
• Coordinate testing, implementation, and support activities with global teams.

Data & Reporting

• Support data integrity and reliability initiatives.
• Work with Analytics teams to improve data quality.
• Develop reports and dashboards to identify KPIs and trends.
• Support data warehouse integrations and identify table relationships.

Documentation & Process Improvement

• Create and maintain application support documentation.
• Develop automated workflow guides where applicable.
• Mentor junior team members on system support and automation practices.

Vessel & Global Support

• Support new vessel onboarding activities.
• Coordinate with the global Vessel Systems Support team.
• Travel to regional offices and vessels as required.

Required Qualifications

Experience

• 3-5 years supporting large enterprise business applications.
• Experience working directly with business stakeholders and functional owners.
• Experience with RFPs and the full application lifecycle.
• Experience coordinating deployments across multiple stakeholder groups.

Technical Skills

• Strong SQL querying experience.
• Experience with Power BI or similar reporting/dashboard tools.
• Knowledge of management information systems and change control procedures.
• Experience with APIs and application integrations.

Preferred Experience

• Automation platforms, preferably UiPath.
• Process automation and workflow improvement initiatives.

Soft Skills

• Strong communication and presentation skills.
• Comfortable leading meetings and working with stakeholders at all levels.
• Self-starter who can work independently with minimal supervision.
• Results-oriented with strong prioritization skills.
• Proactive, dependable, and adaptable.
• Positive attitude and strong collaboration skills.

Additional Requirements

• Ability to provide occasional after-hours support.
• Experience supporting remote locations and global teams is an asset.
• Willingness to travel to regional offices and vessels as required.