Application Support Analyst

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in financial services is seeking a Production Support Specialist for the Charles River Investment Management System. The role involves managing production issues, collaborating with teams, and providing IT solutions for business challenges. Ideal candidates will have expertise in Microsoft SQL and strong problem-solving skills, all within a dynamic and inclusive work environment.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Dynamic, collaborative team environment

Qualifications

• Proficiency with Microsoft SQL (DDL, DML, DCL, DQL).
• Working knowledge of Windows Server, Operating System Admin.
• Strong analytical and problem-solving skills.

Responsibilities

• Investigate and resolve day-to-day production support issues.
• Maintain the health of production systems and applications.
• Collaborate with development teams to improve IT solutions.

Skills

Agile Methodology

Analytical Thinking

Computer Operations

Customer Service

Group Problem Solving

Problem Management

Production Support

Tools

Microsoft SQL Server

Windows Server

Job description

Job Summary

Support the IT operations of a software system (Charles River Investment Management System) used by institutional investment portfolio managers and traders.

Job Description

What is the opportunity?

This is a production support role for the Charles River Investment Management System, used by institutional investment portfolio managers and traders.

What will you do?

• Investigate and resolve day to day production support issues. This role involves rotational on-call and occasional weekend support

• Maintain the health and safety of production systems and applications. Identifies risks and proposes actions to mitigate

• Work with development teams and business partners to provide input on best IT solutions to a business problem

• Collaborate with interfacing applications and third-party vendors to meet business requirements and project objectives

• Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interfacing groups using a variety of techniques from initiation to closure

• Build knowledge in all aspects of the organization, the business and information systems

What do you need to succeed?

Must-have

• Proficiency with Microsoft SQL ( DDL, DML, DCL, DQL)

• Working knowledge of Windows Server, Operating System Admin, CMD commands

• Strong analytical, problem solving, decision making, and documentation skills

Nice to have

• Prior hands-on expertise with the Charles River application

• Trading life cycle knowledge

• Mainframe JCL, ITIL foundation, Windows Batch scripting, UNIX shell scripting, ServiceNow

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Opportunities to building close relationships with clients.

• Access to a variety of job opportunities across business and geographies.

#Ll-Hybrid
#Ll-POST
#TECHPJ

Job Skills

Agile Methodology, Analytical Thinking, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Operations, Interpersonal Relationships, Microsoft SQL Server, Problem Management, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-02

Application Deadline:

2025-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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