Application Support Analyst

Waterloo Regional Police Service; Cambridge; On-site; CAD 106,000 - 125,000; Full time

Job summary

Waterloo Regional Police Service is seeking an Applications Support Analyst to design, implement, and maintain ESCO-based public safety applications. You will lead system development, coordinate with ESCO agencies, and manage data and deployments.

Responsibilities include planning, testing, training, and providing senior leadership to multiple IT teams while ensuring compliance with records management and privacy protections.

Qualifications

• Three-year community college diploma in Computer Systems Technology, Computer Programming and Analysis, Computer Science, or related field.
• Three years’ leadership experience in system design, deployment, and database development.
• Knowledge of ESCO agency procedures, records management, and IT applications.
• Familiarity with relevant provincial/federal legislation (MFIPPA, OHSA, Police Services Act, etc.).

Responsibilities

• Assist in design, development, implementation and maintenance of ESCO systems.
• Coordinate with ESCO agencies to provide technical assistance and system upgrades.
• Manage data, system administration, releases, and version upgrades in ESCO environment.
• Develop, deploy, test, train and implement system enhancements and prototypes.
• Create project plans and supervise day-to-day tasks across teams.
• Provide leadership to database design and IT project members.
• Maintain system and process documentation for ESCO IT groups.
• Deliver training related to ESCO public safety applications.

Skills

Leadership experience

System design

Project management

Data analysis

Communication skills

Team leadership

Education

Three-year college diploma in Computer Systems Technology/Programming/CS

Tools

Microsoft Office

Visio

Adobe Acrobat

Internet Explorer

Job description

Union: Waterloo Regional Police Association

2026 Salary Range: $106,204.80 - $125,189.63

Waterloo Regional Police Service is an Equal Opportunity Employer that values diversity and champions inclusion. We are committed to developing and supporting a highly skilled, professional workforce that reflects the community we proudly serve.

The Waterloo Regional Police Service provides high-quality policing to more than 670,000 residents across the Region of Waterloo. Our region is a diverse and prosperous area in Southern Ontario, uniquely characterized by its blend of vibrant urban centres, Cambridge, Kitchener, and Waterloo, and surrounded by the rural townships of North Dumfries, Wellesley, Wilmot, and Woolwich. We take pride in our diversity and remain committed to fostering a people-focused organization that reflects the strength and character of the communities we serve.

Long Description

Applications Support Analyst

Summary

The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario (ESCO)group encompassing various police agencies.

You Will:

• Collect, analyze, troubleshoot, and manage ESCO agency issues in regards to Business Application.
• Communicate with technical representatives of various ESCO agencies to provide technical assistance, system management, develop recommendations, perform installs, and maintain and repair application requirements.
• Be responsible for data management, system administration, software releases, and version upgrades within the ESCO public safety application environment.
• Coordinate and implement specific assigned system development and implementation activities.
• Analyze user requirements and generate alternative approaches to information systems design.
• Manage the deployment, testing, training, modification, and implementation of systems or system enhancements
• Prepare system prototypes for user consultation by creating a test environment and system design.
• Create and contribute to project planning and control as required; coordinate day-to-day project activities of others to ensure project tasks are disseminated and tasks are completed in a timely manner.
• Provide senior leadership to database design team, database programming groups, Technical Solutions, IT and Business Applications project members.
• Create and maintain system and process documentation to assist in providing technical guidance to the ESCO IT groups as a whole.
• Review, develop and deliver training related to ESCO public safety applications and supporting business processes.
• Liaise with vendors, other police agencies and internal and external members to discuss various issues, business processes and client/data requirements.
• Perform other related duties as assigned.

You Have:

• Successful completion of a three (3) year community college diploma in Computer Systems Technology, Computer Programming and Analysis, Computer Science, or related field.
• Three (3) years’ extensive experience in a leadership role in system design and development using system development life cycles, system deployment, and the design and development of databases.
• Knowledge of application and system design, planning, development, implementation and maintenance.
• Demonstrated ability to attain knowledge of ESCO agency procedures including records management systems, procedures and knowledge of information technology, including manual, automated, and other related system applications.
• Working knowledge of related provincial and federal legislation including Occupational Health & Safety Act, Police Services Act, Human Rights Code, Criminal Records Act, Micro Computer Policy, the Municipal Freedom of Information & Record Protection of Privacy Act (MFIPPA), Access to Information disclosure protocol, and the Records Retention Bylaw.
• Analytical thinking and project management skills are required to formulate logic-based statements and to organize project tasks with reasonable and attainable timelines.
• Communication, interpersonal, and leadership skills are required to advise and supervise projects.
• Proficiency in the operation of a personal computer and ability to interpret requirements for and use software programs such as Microsoft Office programs, including Word, Excel, PowerPoint, Visio, Outlook, Access, and Project, Adobe Acrobat and Internet Explorer.
• A valid Class "G" Ontario Driver's License with no more than six (6) demerit points required to travel within and outside the Region to attend meetings and seminars.

You Are:

• Able to work independently with limited supervision; to adapt to changing priorities, and to organize and prioritize using strong time management skills.
• Able to meet police security clearance requirements and maintain a high level of confidentiality.
• Able to participate as an effective team member and to support the project values compatible with the organization.
• Able to meet the testing requirements of this position.