Application Specialist

Cummins Allison; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an Application Specialist in Toronto to provide vital technical and commercial sales support. This role involves rapid response to sales requests, product training, and troubleshooting, requiring strong organizational and communication skills, along with a relevant educational background. Ideal candidates will have a degree in Business or Marketing and a mechanical aptitude, contributing to the team’s success in driving sales growth.

Qualifications

• 0-3 years of Sales, Marketing, or Applications experience preferred.
• Understanding of systems thinking and rotating equipment is a plus.
• Ability to respond promptly to customer requests and maintain positive relationships.

Responsibilities

• Provide technical and commercial sales support.
• Initiate product quotes and maintain Key Process Indicators.
• Assist with technical requests and provide training to Channel Partners.

Skills

Organizational Skills

Communication Skills

Mechanical Aptitude

Time-management Skills

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in a related field

Job description

BASIC FUNCTION

The Application Specialist will provide technical and commercial sales support. This person is responsible for the rapid delivery of quotations, submittal data, and other information needed by Crane Regional Sales Managers and Channel Partners to help drive sales growth. The candidate must develop detailed product knowledge and possess strong organizational and communication skills. The role also involves participating in outside sales calls, training, and product demonstrations with the sales team quarterly.

RESPONSIBILITIES AND DUTIES

• Review customer specifications to determine customer needs.
• Initiate product quotes requested from the field, collaborating with peers to ensure a balanced workload for quick response.
• Maintain Key Process Indicators such as new product sales, quotes won and lost, or response time, as requested by the manager.
• Assist Channel Partners, Regional Sales Managers, and Operations team with technical requests and troubleshooting preliminary field issues.
• Work within a team environment to formulate policies, programs, and jointly arrive at decisions or solutions.
• Investigate customer requests for return goods, verify compliance with policies, and process RMAs for approval.
• Provide product training to Channel Partners as requested.
• Perform order entry and customer support functions.
• Willingness to travel up to 5%, potentially increasing to 10%, including travel to the US head office, within Canada for trade shows, end-user visits, and channel partner meetings.

QUALIFICATIONS AND SKILLS

• Bachelor's degree in Business, Marketing, or a related field.
• 0-3 years of Sales, Marketing, or Applications experience preferred, or a strong mechanical aptitude.
• Good organizational and time-management skills.
• Understanding of systems thinking and rotating equipment is a plus.
• Respond promptly and carefully to customer requests, inquiries, and problems.
• Maintain positive relationships internally and externally, even under challenging circumstances.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform these functions.

This description aims to outline the general nature and level of work performed by employees within this classification. It is not exhaustive of all duties, responsibilities, and qualifications required.

Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

About Crane Company

Founded in 1855, Crane Company is a diversified manufacturer of highly engineered industrial products, serving markets such as hydrocarbon processing, petrochemical, chemical, power generation, aerospace, electronics, and transportation. It comprises three segments: Fluid Handling, Aerospace & Electronics, and Engineered Materials, with approximately 7,000 employees worldwide. Crane is traded on the NYSE (CR). For more information, visit our website.

About Crane Pumps & Systems

Crane Pumps & Systems is a world-class manufacturer of fluid handling systems, including pumps, accessories, and services. We provide solutions for various market segments and are recognized for meeting the evolving needs of today’s global marketplace.