Application Services Analyst — Real Estate Tech Innovator

Brookfield Asset Management Inc.; Toronto; On-site; CAD 111,000 - 125,000; Full time

Benefits offered by this job

Group RRSP

Tuition reimbursement

Summer Fridays

Maternity leave

Employee referral program

Job summary

Brookfield Asset Management Inc. in Toronto, ON seeks an Analyst, Application Services to join the Business Application Services team. You will provide production support for a firm-wide ERP and various financial applications, ensuring a high-quality end-user experience across on-prem and cloud systems.

You will triage incidents, configure settings, create knowledge articles, and assist with upgrades. The role emphasizes collaboration with vendors and cross-functional teams to drive improvements.

Qualifications

• Bachelor’s degree in Computer Science or relevant experience including IT certifications; ITIL v3 Foundations or higher is considered an asset.
• 1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).
• Strong customer service mindset; clear, concise communication (written and verbal).
• Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.

Responsibilities

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great "total customer experience".
• Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.
• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
• Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Skills

ITIL Foundations

ServiceNow

SQL

Excel

Education

Bachelors in CS or related

IT certifications

Tools

Dealpath

Origami

VTS

Job description

Brookfield Asset Management Inc. in Toronto, ON seeks an Analyst, Application Services to join the Business Application Services team. You will provide production support for a firm-wide ERP and various financial applications, ensuring a high-quality end-user experience across on-prem and cloud systems.

You will triage incidents, configure settings, create knowledge articles, and assist with upgrades. The role emphasizes collaboration with vendors and cross-functional teams to drive improvements.