Analyst, Business Applications Services

Brookfield Properties (Canada) Inc.; Toronto; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Group RRSP plan

Tuition reimbursement

Summer Fridays

Paid maternity leave

Employee referral program

Job summary

Brookfield is seeking an Analyst, Application Services to join our Business Application Services team in Toronto, ON. This role provides production support for a firm-wide real estate ERP system and related financial/business applications, ensuring a high-quality end-user experience.

You will triage incidents, coordinate changes, and build reports while collaborating with vendors and internal stakeholders to drive continual improvements in a fast-paced, data-driven environment.

Qualifications

• Bachelor’s degree in Computer Science or related IT field.
• ITIL v3 Foundations or higher is an asset.
• 1–2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).
• Strong customer service mindset and clear communication.
• Familiarity with ticketing tools (ServiceNow) and ITIL processes.
• Knowledge of SQL and Excel; experience with APIs, SFTP; data integration is a plus.

Responsibilities

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great total customer experience.
• Execute and coordinate application changes and minor releases; assess impact, prepare regression test scripts, and support UAT with business stakeholders.
• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
• Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Skills

SQL basics

Analytical thinking

Customer service mindset

Communication skills

Excel

Education

Bachelor’s degree in Computer Science or related field

ITIL Foundations

Tools

ServiceNow

SQL

Excel

Power BI

Job description

Location Brookfield Place - 181 Bay Street Business - Real Estate Brookfield Real Estate Group is one of Brookfield’s primary operating groups. The Real Estate Group is one of the world's largest investors in real estate, with a global portfolio that includes office, retail, multifamily, logistics, hospitality and alternative real estate assets on five continents. The Group owns and operates approximately $268 billion of assets representing the most iconic properties in the world’s most dynamic markets. We seek to generate value by leveraging our operating expertise and focusing on our core real estate capabilities of leasing, financing, development, design and construction as well as property and facilities management. For more information, visit https://www.brookfield.com/our-businesses/real-estate.

Brookfield Culture

Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

At Brookfield, our people are the foundation of our success. The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support Brookfield’s real estate operating businesses. Working across sectors - including office, logistics, hospitality, housing, and retail - the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term value. The Corporate team is focused on efficiency and driven by data. We seek to simplify, standardize, automate, and optimize. Joining the Corporate team means contributing to initiatives that have broad impact across one of the world’s leading real estate platforms and collaborating with high-performance colleagues in a team-oriented environment.

We are seeking an Analyst, Application Services to join Brookfield in Toronto, ON. This position will join our Business Application Services (BAS) team providing production support for a firm-wide real estate ERP system, a range of supported financial/business application services, and the overall integration needs of cloud and on-prem information systems. The BAS team is focused on delivering a total customer experience on the highest level - first class support from the first interaction, to the last. To support our objective, the ideal candidate will be technically proficient while being resolutely committed to the end-user experience. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

Role & Responsibilities

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great "total customer experience".
• Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.
• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
• Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Your Qualifications

• Bachelor’s degree in Computer Science or relevant experience including IT certifications; ITIL v3 Foundations or higher is considered an asset.
• 1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).
• Strong customer service mindset; clear, concise communication (written and verbal).
• Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.
• Hands-on experience supporting enterprise applications in a corporate environment.
• Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow).
• Working knowledge of one or more of the following is an asset: Dealpath, Origami, VTS, (or similar integration platforms).
• Ability to write and troubleshoot basic SQL; strong Excel skills.
• Understanding of integrations (APIs, flat file exchanges, SFTP) and job/alert monitoring.
• Experience coordinating UAT and documenting test cases.

Your Career @ Brookfield

At Brookfield, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. End your job search and find your career today, at Brookfield.

Why Brookfield?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield strives to create spaces where going to work never feels routine. As a Brookfield employee, you will enjoy many benefits such as Group RRSP plan, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Compensation & Benefits

• Salary Type: Exempt
• Pay Frequency: Bi-weekly
• Annual Base Salary Range: $80,000 - $90,000

Equal Opportunity Employer

Brookfield is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment.

Brookfield is committed to maintaining a Positive Work Environment that is safe, respectful; our shared success depends on it. We do not tolerate workplace discrimination, violence or harassment. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit, and business needs, without regard to any characteristic protected by applicable law.

Brookfield is proud to provide barrier-free and accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable human rights legislation.

If you require a Human Rights Code-protected accommodation at any stage of the recruitment process, please let us know when contacted, and we will work with you to meet your needs.

Brookfield Asset Management is a leading global alternative asset manager with over US$1 trillion of assets under management across real estate, infrastructure, renewable power and transition, private equity and credit. Brookfield owns and operates long-life assets and businesses, many of which form the backbone of the global economy. Utilizing its global reach, access to large-scale capital and operational expertise, Brookfield offers a range of alternative investment products to investors around the world—including public and private pension plans, endowments and foundations, sovereign wealth funds, financial institutions, insurance companies and private wealth investors.

Brookfield Asset Management Ltd. (BAM) is a public company listed on the New York (NYSE: BAM) and Toronto (TSX: BAM) stock exchanges.