Application Production Support – Lead Analyst

TalentBurst; Montreal; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking an Application Production Support – Lead Analyst in Montreal. This role involves mentoring team members, engaging with stakeholders, and leveraging extensive technical skills in UNIX, Linux, and various databases. Candidates should have a degree in Computer Science or IT Systems and a minimum of 6 years of relevant experience.

Qualifications

• Minimum 6 years of Application Production Support experience.
• Master/Bachelor degree in Computer Science or IT Systems.
• Excellent knowledge of UNIX, Linux, and databases.

Responsibilities

• Mentor new joiners and train team members.
• Engage with stakeholders on application support topics.
• Proactively solve issues in applications and production.

Skills

UNIX

Linux

ElasticSearch

Postgres

Oracle

SQL

Windows

Dynatrace

ServiceNow

Autosys

Jenkins

Geneos

Python

Perl

PowerShell

CFT

FTP

SFTP

Education

Master/Bachelor degree in Computer Science or IT Systems

Job description

Job Title :-Application Production Support – Lead Analyst
Duration:0-24 month(s)
Location:- Montreal, QC (Hybrid)

Technical Skills:

• Excellent knowledge and experience on systems like UNIX and Linux
• Excellent knowledge and experience of databases like ElasticSearch and Postgres
• Proficient experience on databases like Oracle and SQL
• Proficient experience on systems like Windows
• Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos.
• Experience in scripting skills or automation like Python, Perl, and PowerShell
• Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Leadership & Communication:

• Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.
• Train new and existing members - to improve their knowledge and skillsets.
• Excellent communication skills to review the incidents, change, problem and request management procedures, processes, and guidelines. Able to guide teams on these and changes to come in future.
• Able to confidently engage with stakeholders on topics related to application and production support.
• Proactively engage with sponsors and business stakeholders to understand the VoC and absorb feedback in constructive manner.
• Openness to accept the new problems and issues and look for ways to solve.
• Positive attitude to own existing and new issues in the applications and productions. Find ways to collaborate to find solutions to the problems.
• Inculcate the environment of positive mindset towards suctioning and problem solving.

Language

• English and French

Availability:

• Flexible in working on public holidays and weekend support (as required)
• Flexible in working in different shifts (as required)

EDUCATION

• Master/Bachelor or degree in Computer Science or IT Systems
• Minimum 6 years of Application Production Support experience (Relevant)

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