Application Portfolio Management (APM) Data Steward - ServiceNow CMDB, CSDM

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Astra-North Infoteck Inc. is seeking an APM ServiceNow professional in Toronto, Ontario. The role is responsible for maintaining the integrity and accuracy of records within the Application Portfolio Management (APM) system. Key responsibilities include overseeing application data, validating change requests, and generating compliance reports. Candidates should have over 3 years of experience with ServiceNow and possess strong skills in data stewardship, governance, and stakeholder engagement, contributing to effective technology asset lifecycle management and regulatory compliance.

Qualifications

• 3+ years experience with ServiceNow and Application Portfolio Management.
• Strong understanding of CMDB and CSDM framework.
• Experience in IT Governance, data stewardship, risk, and audit processes.

Responsibilities

• Maintain and oversee all records within APM and TDAR.
• Review and validate requests for new, updated, or decommissioned applications.
• Act as liaison between Application Owners and Technology Owners.

Skills

ServiceNow and Application Portfolio Management

CMDB and CSDM framework

IT Governance

Data stewardship

Risk and audit processes

Attention to detail

Analytical skills

Stakeholder management

Communication skills

Job description

Role Overview

The APM ServiceNow is responsible for maintaining the integrity, accuracy, and completeness of all entries within the Application Portfolio Management (APM) system of record.

This role ensures that all application data is validated, consistently aligned to enterprise standards, and vetted with the appropriate technology and governance teams prior to any updates or changes.

The position plays a critical role in enabling effective technology asset lifecycle management, risk management, and regulatory compliance.

Key Responsibilities

Data Accuracy & Maintenance

• Maintain and oversee all records within APM and TDAR.
• Ensure accuracy, consistency, and completeness of application records.
• Review application entries for taxonomy alignment and enterprise standards.
• Identify and resolve duplicate, incomplete, or inconsistent records.

Change Request & Governance

• Review and validate requests for new, updated, or decommissioned applications.
• Complete request tickets with proper documentation and work notes.
• Partner with application and technology owners for approvals.
• Ensure compliance with CMDB and CSDM structures.

Stakeholder Engagement

• Act as liaison between Application Owners, Technology Owners, ServiceNow teams, and ETAM Governance.
• Provide guidance on APM standards and data requirements.
• Support reviews with risk, compliance, and audit teams.

Reporting & Controls

• Generate dashboards for data quality and remediation tracking.
• Monitor compliance with TAM standards, OSFI B-13 requirements, and internal policies.
• Support KPI and KRI reporting for APM.

Skills & Competencies

• 3+ years experience with ServiceNow and Application Portfolio Management.
• Strong understanding of CMDB and CSDM framework.
• Experience in IT Governance, data stewardship, risk, and audit processes.
• Strong attention to detail and data quality focus.
• Analytical and problem‑solving skills.
• Strong stakeholder management and communication skills.
• Ability to enforce governance while supporting business needs.