Application Analyst, Clinical Informatics (EpicCare Inpatient Ambulatory)

Mackenzie Health; Vaughan; On-site; CAD 85,000 - 110,000; Full time

Job summary

Mackenzie Health is seeking an Applications Analyst with EpicCare Inpatient Ambulatory expertise to support and optimize the EMR system. You will collaborate with physicians, nursing, and allied health leadership to resolve issues and implement improvements while ensuring system standards and data security.

The role requires hospital EMR experience, EPIC certification within 3 months if not already held, and strong communication skills to interface with clinical stakeholders and vendors.

Qualifications

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent.
• Two years of hospital clinical and/or hospital information systems and EMR experience (required)
• Experience working with Epic EMR (required)
• EPIC certification in Ambulatory, EpicCare Inpatient Orders, EpicCare Inpatient Clinical Documentation an asset, or certification within 3 months of hire
• Strong communication and conflict-management skills
• Data quality and security best practices awareness

Responsibilities

• Support Mackenzie Health EMR (EpicCare Inpatient Ambulatory) and provide end user support.
• Troubleshoot issues and errors, enhance and improve EMR while maintaining system standards.
• Analyze business operations, prioritize changes, and implement requested changes.
• Participate in rotational on-call, testing, upgrades, and optimizations of the software.
• Create and maintain training environments and curriculums; develop policies and procedures.
• Act as liaison between end users, EMR, and third party vendors for clear communication.

Skills

MS Office/Windows/Visio

Interpersonal communication

Project coordination

Clinical workflows

Education

Undergraduate degree or diploma in clinically related field; health informatics or computer science

Tools

Epic EMR

EpicCare Inpatient Ambulatory

ServiceNow

ITIL (asset)

Job description

Job Description

Reporting to the Manager, Clinical Applications, the Applications Analyst (EpicCare Inpatient Ambulatory) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie health EMR (electronic medical record). Additionally, they will work closely with physician leadership, nursing and allied health leadership, and various clinical groups to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes. Additional duties will include participating in rotational on-call, integrated system testing, upgrades and optimizations of the software, training, and creating and maintaining training environments and curriculums, as well as developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication.

What must you have?

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
• EPIC certification in Ambulatory, EpicCare Inpatient Orders, EpicCare Inpatient Clinical Documentation an asset, or certification will be required within 3 months of hire

What else do you bring?

• Two years of hospital clinical and/or hospital information systems and EMR experience (required)
• Superior experience with MS Office/Windows/Visio experience
• Experience working with Epic EMR (required)
• Values the importance of data quality in an EMR and user security, access provisioning best practices
• Knowledge of how various clinical workflows are conducted in a hospital setting
• Strong interpersonal skills and the ability to communicate information clearly and concisely with, physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership
• The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies. They will utilize their project management skills to execute on-time deliverables to the organization.
• They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital
• Strong communication and conflict-management skills
• Proven attendance record. Highly organized and detail oriented
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• ITIL certification an asset
• Clinical, professional designations preferred
• Service Now experience an asset

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.