Application Analyst

City of Burlington; Burlington; Hybrid; CAD 104,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work arrangement

Great pension and benefits package

Job summary

The City of Burlington seeks an Application Analyst in Information Technology Services to implement, support, and improve enterprise business applications. You will collaborate with users, project teams, and ITS colleagues to ensure reliable operation across on‑premises and cloud environments, with a focus on efficiency and alignment with business needs.

Responsibilities include designing and maintaining workflows, integrations, reporting (SQL/Oracle/Power BI), and guiding lifecycle changes.

Qualifications

• Requires a degree or diploma in Information Technology or related field.
• 4–7 years of progressive hands-on experience supporting enterprise applications.
• Experience with SQL, Oracle, Power BI and related reporting tools is an asset.
• Knowledge of ITIL and information security best practices is beneficial.

Responsibilities

• Support a portfolio of enterprise applications across HR, Finance, Legal, Court Services and other areas.
• Design, develop, implement and maintain applications, reports, integrations and interfaces.
• Configure and update application workflows to meet evolving business requirements.
• Assess impact of upgrades, releases and regulatory changes on operations.
• Participate in projects to implement or upgrade applications and systems.
• Identify opportunities to improve application usage and remain current with technology trends.
• Provide training and knowledge sharing to users and stakeholders.
• Create and maintain documentation to support operations.

Skills

SQL

Oracle

Power BI

Data transformation

APIs

Scripting

Information security

Communication

Stakeholder management

Education

Degree or diploma in Information Technology

Tools

SQL

Oracle

Power BI

Job description

Position Type:

Regular Full Time (RFT)

Closing Date:

November 23, 2026

Salary/Wage Range:

$104,173.00 - $130,216.00

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don’t just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy

Existing Vacancy

Hours of Work

35 hours per week

Department

Information Technology Services

Location

This position enjoys a hybrid work arrangement. When required to attend the office, you will be based out of City Hall, 426 Brant Street, Burlington. Work location is subject to change at the discretion of the City due to operational demands.

Position Overview

Reporting to the Manager, Digital Applications, the Application Analyst is responsible for the implementation, support, and continuous improvement of corporate and departmental business applications. This role collaborates closely with application users, project teams, and other ITS team members to ensure effective delivery and ongoing support of business solutions. The Application Analyst works across a diverse technology landscape, supporting applications and integrations with both internal and external systems, including solutions hosted on-premises and in cloud environments. The role focuses on enhancing operational efficiency, ensuring system reliability, and aligning technology solutions with business needs.

Responsibilities

As part of the team, the Application Analyst will be responsible for:

• Serving as an IT resource in support of a diverse portfolio of enterprise and departmental business applications across Human Resources, Finance, Legal Services, Court Services, and other business areas as assigned.
• Designing, developing, implementing and maintaining applications, reports, system integrations, and interfaces within the assigned portfolio to ensure reliable and effective system performance.
• Configuring, maintaining, and updating application workflows, based on evolving business requirements.
• Supporting strategic lifecycle management for business applications, including assessing the impact of new releases, upgrades, and legislative or regulatory changes on business operations.
• Contributing to and participating in project teams undertaking major initiatives such as implementing new applications, upgrading or decommissioning existing applications.
• Identifying and recommending opportunities to enhance application usage by staying current with system capabilities, industry best practices, and emerging technology trends.
• Participating in internal and external user groups and vendor provided training opportunities to promote application utilization and knowledge sharing.
• Developing and maintaining documentation and knowledge base content to support operational effectiveness and continuous improvement.
• Assisting business users in solving technical issues through guidance and real-time coaching.
• Supporting the development of training materials for technical and non-technical staff across the organization.

Requirements

Applicants must possess a degree or a diploma in Information Technology or a related discipline, along with 4–7 years of progressive, hands‑on experience supporting enterprise business applications, including application configurations, report development, data analysis, troubleshooting, integration configuration and maintenance. Experience with SQL, Oracle, Power BI and other reporting tools, data transformation, API’s, scripting and other integration technologies would be considered an asset. Candidates must have an understanding of information security, privacy, access controls, and the appropriate handling of confidential and sensitive information. Certification in Information Technology Infrastructure Library (ITIL) and experience supporting enterprise and business applications in one or more areas of Human Resources, Finance, Legal and Court Services would be considered an asset. The ideal candidate will demonstrate strong analytical and problem‑solving abilities, a high level of attention to detail, and excellent communication, interpersonal, and customer service skills. They must also possess the ability to develop a strong understanding of business operations and work closely with internal and external stakeholders and external vendors to support evolving service delivery to meet operational requirements.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [e-mail] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.