Application Analyst

City of Burlington, Ontario; Burlington; Hybrid; CAD 104,000 - 130,000; Full time

Job summary

The City of Burlington is seeking an Application Analyst to implement, support, and continuously improve corporate and departmental business applications. This role collaborates with users, project teams and ITS to ensure reliable delivery and ongoing support across on-premises and cloud environments.

You’ll help design, configure, and maintain workflows, assist with upgrades and regulatory changes, and contribute to training and knowledge sharing. Hybrid work is available.

Qualifications

• 4–7 years of progressive, hands-on experience supporting enterprise business applications.
• Experience with SQL, Oracle, Power BI and data transformation, APIs and scripting.
• Understanding of information security, privacy, access controls and handling of sensitive information.
• ITIL certification and experience in HR, Finance, Legal or Court Services are assets.

Responsibilities

• Support a diverse portfolio of enterprise and departmental business applications.
• Design, develop, implement and maintain applications, reports, and interfaces.
• Configure and update application workflows in response to evolving requirements.
• Assist in lifecycle management, upgrades, and regulatory changes affecting operations.
• Participate in project teams for new implementations or decommissioning.
• Create and maintain documentation and knowledge base content.

Skills

Analytical thinking

Problem-solving

Attention to detail

Communication

Interpersonal skills

Customer service

Education

Degree or diploma in Information Technology

Tools

SQL

Oracle

Power BI

APIs

Scripting

Job description

Position Type:Regular Full Time (RFT)Closing Date:November 23, 2026Salary/Wage Range:$104,173.00 - $130,216.00Working for the City of BurlingtonA great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.Type of VacancyExisting VacancyHours of Work35 hours per weekDepartmentInformation Technology ServicesLocationThis position enjoys a hybrid work arrangement. When required to attend the office, you will be based out of City Hall, 426 Brant Street, Burlington. Work location is subject to change at the discretion of the City due to operational demands.Position OverviewReporting to the Manager, Digital Applications, the Application Analyst is responsible for the implementation, support, and continuous improvement of corporate and departmental business applications. This role collaborates closely with application users, project teams, and other ITS team members to ensure effective delivery and ongoing support of business solutions. The Application Analyst works across a diverse technology landscape, supporting applications and integrations with both internal and external systems, including solutions hosted on-premises and in cloud environments. The role focuses on enhancing operational efficiency, ensuring system reliability, and aligning technology solutions with business needs.ResponsibilitiesAs part of the team, the Application Analyst will be responsible for:Serving as an IT resource in support of a diverse portfolio of enterprise and departmental business applications across Human Resources, Finance, Legal Services, Court Services, and other business areas as assigned.Designing, developing, implementing and maintaining applications, reports, system integrations, and interfaces within the assigned portfolio to ensure reliable and effective system performance.Configuring, maintaining, and updating application workflows, based on evolving business requirements.Supporting strategic lifecycle management for business applications, including assessing the impact of new releases, upgrades, and legislative or regulatory changes on business operations.Contributing to and participating in project teams undertaking major initiatives such as implementing new applications, upgrading or decommissioning existing applications.Identifying and recommending opportunities to enhance application usage by staying current with system capabilities, industry best practices, and emerging technology trends.Participating in internal and external user groups and vendor provided training opportunities to promote application utilization and knowledge sharing.Developing and maintaining documentation and knowledge base content to support operational effectiveness and continuous improvement.Assisting business users in solving technical issues through guidance and real-time coaching.Supporting the development of training materials for technical and non-technical staff across the organization.RequirementsApplicants must possess a degree or a diploma in Information Technology or a related discipline, along with 4–7 years of progressive, hands-on experience supporting enterprise business applications, including application configurations, report development, data analysis, troubleshooting, integration configuration and maintenance. Experience with SQL, Oracle, Power BI and other reporting tools, data transformation, API’s, scripting and other integration technologies would be considered an asset. Candidates must have an understanding of information security, privacy, access controls, and the appropriate handling of confidential and sensitive information. Certification in Information Technology Infrastructure Library (ITIL) and experience supporting enterprise and business applications in one or more areas of Human Resources, Finance, Legal and Court Services would be considered an asset. The ideal candidate will demonstrate strong analytical and problem-solving abilities, a high level of attention to detail, and excellent communication, interpersonal, and customer service skills. They must also possess the ability to develop a strong understanding of business operations and work closely with internal and external stakeholders and external vendors to support evolving service delivery to meet operational requirements.AccommodationsIn accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [e-mail] if you require accommodation to ensure your equal participation in the recruitment and selection process.Note to Applicants:We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.