Appeals Assistant

Government of Alberta; Lethbridge; Hybrid; CAD 50,000 - 63,000; Full time

Job summary

The Government of Alberta is seeking a dedicated Appeals Assistant to support the Appeals Secretariat in Lethbridge. In this permanent, full-time role you will help ensure fair, impartial and transparent appeal processes for Albertans, coordinating hearings and managing appeal documentation.

Reporting to the Appeals Coordinator, you will serve as a key contact for clients, maintain records, and assist with general office duties while upholding neutrality and integrity in a fast-paced

Qualifications

• Administrative practices, procedures and standards.
• Excellent communication and interpersonal skills with diverse stakeholders.
• Ability to work with information technology, including SharePoint, Excel, Outlook.
• Ability to organize and prioritize short-term work.
• Ability to respond to changing priorities and timelines.
• Ability to work independently and as part of a team.
• Ability to creatively problem-solve urgent issues.
• Ability to exercise judgment with confidential information.
• Time management and organizational skills.

Responsibilities

• Serving as an important point of contact for Albertans navigating the appeal process, responding to inquiries and assisting with appeal documentation while maintaining neutrality and impartiality.
• Reviewing appeal submissions, coordinate hearing logistics, prepare and distribute appeal packages.
• Maintaining appeal records.
• Identifying sensitive or complex issues, support regional meetings and training activities for panel members.
• Contributing to the efficient operation of the Appeals Secretariat through general office administration and team collaboration.
• General mail and front desk and reception duties.

Skills

Administrative skills

Communication

IT literacy

Time management

Independence

De-escalation

Problem solving

Education

High School diploma + 2 years related admin experience

Tools

SharePoint

Excel

Outlook

Job description

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Job Title:Appeals Assistant
Job Requisition ID:85188
Ministry:Various
Location: Lethbridge

Full or Part-Time:Full-time
Hours of Work:36.25hours per week
Position Type: Permanent
Scope:Open Competition
Closing Date:August 28, 2026
Classification:Subsidiary 001 - Administrative Support 4 (014ASA)

Salary: $1,918.46 to $2,427.46 bi-weekly ($50,071.81 - $63,356.71/year)

We have an exciting opportunity for a people-oriented, detail-driven, and public-service-minded professional to join the Appeals Secretariat, an organization dedicated to supporting fair, impartial, and transparent appeal processes for Albertans. This is your chance to make a meaningful contribution to public service by helping ensure individuals have access to an independent avenue to appeal decisions that affect critical programs, services, and benefits.

The Appeals Secretariat plays a vital role in administering appeals for more than 4,000 Albertans each year across programs and services delivered by the ministries of Assisted Living and Social Services (ALSS), Children and Family Services (CFS), Education and Childcare (EC), Primary and Preventative Health Services (PPHS), and Mental Health and Addiction (MHA).

The Secretariat supports independent appeal panels by coordinating hearings, managing the appeal process, and providing administrative support to panel members, appellants, and program areas. Through the administration of appeals and the support provided to all parties involved, the Secretariat helps ensure Alberta's appeal system remains accessible, transparent, and responsive.

Our work provides Albertans with a meaningful opportunity to challenge decisions that may affect their lives, well-being, and access to essential supports. If you are a self-starter who thrives in a fast-paced environment, adapts quickly to changing priorities, and is committed to integrity, fairness, and public service, this is an opportunity to make a real impact.

Role Responsibilities

Reporting to the Appeals Coordinator, you will work independently as an Appeals Assistant, providing administrative support and guidance throughout the appeal process.

In this role, you will be responsible for:

• Serving as an important point of contact for Albertans navigating the appeal process, responding to inquiries and assisting with appeal documentation while maintaining neutrality and impartiality.
• Reviewing appeal submissions, coordinate hearing logistics, prepare and distribute appeal packages
• Maintaining appeal records
• You will also identify and identify sensitive or complex issues, support regional meetings and training activities for panel members.
• Contributing to the efficient operation of the Appeals Secretariat through general office administration and team collaboration
• General mail and front desk and reception duties

The Job Description is provided for further details on this position in this Link .

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that arerequiredfor this opportunity and to be prepared todemonstratethem during the recruitment process.

Position Specific Competencies include:

• Creative Problem Solving
  • You must use your problem solving to understand questions asked by appeal parties and provide appropriate information. You must also understand when issues need to be escalated to the Appeals Officer or Appeals Coordinator
• Agility
  • You must maintain the impartiality and neutrality of the Appeals Secretariat when communication with appeal parties and members of the appeal panels
• Drive for Results
  • You must ensure that all appeal tasks are complete in an accurate and timely manner and incorporate feedback provided by your supervisor to improve performance

Qualifications

• Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience.

Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.

The position requires knowledge, skills, and abilities in the following areas:

• Administrative practices, procedures and standards
• Proven excellent communication and interpersonal skills to deal diplomatically and professionally with a variety of stakeholders at different levels of understanding
• Ability to work with information technology, including various applications and systems (e.g.,
• SharePoint, Excel, Outlook)
• Ability to organize and prioritize short-term work
• Ability to respond to changing priorities and meeting changing timelines
• Ability to function independently without on-site supervision as well as part of a team
• Ability to creatively problem-solve urgent emerging issues
• Ability to exercise judgment in dealing with sensitive and confidential situations/information
• Time management and organizational skills

The ideal candidate will bring experience working in a fast-paced, client-focused environment where they have:

• Supported case management, appeals, hearings, adjudication, compliance, or other procedural processes.
• Reviewed documentation for completeness, accuracy, and adherence to established requirements.
• Communicated effectively and empathetically with individuals navigating complex situations.
• Managed challenging interactions using sound judgment and de-escalation techniques.
• Adapted quickly to changing priorities while maintaining service standards and timelines.
• Worked independently with minimal supervision, while recognizing when issues required escalation.
• Demonstrated exceptional attention to detail when handling confidential information and maintaining records.

Notes

This is a permanent full-time position working 36.25 hours per week, Monday to Friday

This position will be in Lethbridge, Alberta at the Lethbridge Administration Building

• Final candidates willbe requiredto undergo a criminal records check (CRC) if applicable.
• Candidates must be legally entitled to work in Canada.

The links below provide information on what we have to offer.

• Positive workplace culture and work-life balance.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/security checks from the province they currently reside in.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact TAS Administrator Name at TAS Administrator Email Address, quoting "Appeals Assistant – JR85188” in the email subject line.