Animal Care Supervisor

Petco; Coldbrook; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in pet care is seeking an Operations Leader for Animal Care. This role is pivotal in ensuring the efficient operations of the Companion Animal Department while promoting the health and well-being of pets. You will coach and mentor a dedicated team, drive sales, and enhance guest experiences. Join a company that values purpose-driven work and is committed to improving lives through outstanding service and care for animals. If you're passionate about pets and leadership, this is the perfect opportunity to make a difference!

Qualifications

• 1+ years of management experience required.
• Proficiency in communication and organizational skills.

Responsibilities

• Ensure the health and well-being of live animals.
• Lead and coach Pet Care Center partners for quality service.
• Analyze business trends and implement improvement plans.

Skills

Management Experience

Communication Skills

Organizational Skills

Customer Service

Education

High School Diploma

Some College Courses in Business/Management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, and strongly believe that what’s good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. This role involves coaching and mentoring Pet Care Center partners to support and enhance the guest experience and animal care. The Operations Leader - Animal Care is responsible for training, developing, supporting operations scheduling, and leading a high-performing team that meets the department's sales, gross margin, and animal and merchandise shrink targets. They also assist in managing all aspects of the Pet Care Center’s business in accordance with Petco standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

1. Utilize business acumen to measure, analyze, and diagnose business trends and implement improvement plans effectively.
2. Ensure the health and well-being of live animals by providing proper care according to Petco standards, policies, and procedures, including hourly animal health checks and wellness cards.
3. Adhere to Veterinary Protocol for all sick animals.
4. Process register transactions to create a positive guest experience.
5. Support guest interactions with proficiency in our selling model.
6. Implement and execute Companion Animal Operations and Aquatics through training and coaching in areas such as Animal Care, Aquatics, Maintenance, Ordering, Regulatory Compliance, and Vet Care/Relationships.
7. Order live animals efficiently to maximize sales, margin, and inventory; analyze inventory data for improvements.
8. Maintain operational standards in the department.
9. Ensure all animal-related maintenance tasks are completed as per the Maintenance Task List.
10. Maintain high presentation standards in aquatics and companion animal areas.
11. Partner with the Operations Leader - Merchandising to ensure proper merchandise levels and stock management.
12. Handle and document all Adoption Animals properly.
13. Monitor PCC Sales and Margin reports and data for informed decision-making.
14. Lead, provide feedback, and coach all PCC partners to deliver quality service and perform their tasks effectively.
15. Coordinate with PCC Leaders to ensure proper partner scheduling for peak hours and in-stock goals.
16. Apply talent management skills in recruiting, hiring, training, scheduling, coaching, and succession planning.
17. Provide quick and courteous service to guests by understanding their needs, sharing product knowledge, and suggesting appropriate merchandise, utilizing our selling strategy.

Additional Responsibilities

• Support the implementation of Omni Channel initiatives through training and coaching, including BOPUS, Ship-from-store, Curbside, Endless Aisle, and Guest Experience.
• Act as Leader on Duty to support Pet Care Center operations, training, communication, and company initiatives.
• Train, coach, and develop Pet Care Center partners in collaboration with the sales team.
• Promote a positive leadership culture emphasizing teamwork, inclusion, and collaboration.
• Demonstrate and champion Petco Leadership Expectations.

Qualifications

• High school diploma or equivalent required; some college courses in business/management preferred.
• At least 1 year of management experience required; 2 or more years preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong guest service skills and ability to instruct others.

Supervisory Responsibilities

• Supervise Operations Specialists & Senior Aquatics Specialists.
• Support Pet Care Center opening/closing and attendance processes.
• Ensure safety procedures are followed for partners, guests, and pets.

Work Environment

This role requires support during key operational hours, including weekends. Most duties are indoors, with occasional outdoor activities. Physical requirements include bending, kneeling, lifting up to 50 pounds, and standing for long periods. Some travel may be required.

Contacts

This position involves regular contact with the public, other departments, distribution centers, and support centers. External contact may include coordinating merchandise returns, repairs, vaccination clinics, events, and vendor meetings.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classifications.