Analytics and Process Administrator

Njoyn; Ottawa; On-site; CAD 64,000 - 85,000; Full time

Job summary

An established industry player is seeking an Analytics & Process Administrator to enhance the student experience through effective data management and analysis. This role involves overseeing the student experience questionnaire process, responding to data requests, and managing administrative functions. As part of a vibrant academic community, you will contribute to impactful research and planning initiatives. Join a recognized top employer where innovation and diversity are at the forefront, and help shape the future of education in a supportive environment that values your contributions.

Qualifications

• 4+ years of experience in information systems and computer systems.
• Knowledge of institutional research and planning policies.
• Proficient in statistical analysis and data collection.

Responsibilities

• Manage student experience questionnaire (SEQ) process.
• Compile data for internal and external requests.
• Oversee administrative functions of the office.

Skills

Qualitative and Quantitative Data Collection

Statistical Analysis

Knowledge of Information Systems

Office Productivity Software

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Public Administration

Bachelor’s Degree in Economics

Bachelor’s Degree in Statistics

Tools

Databases

Enterprise Software

Discipline-Specific Software

Job description

The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

Job Number: J0525-0027

Job Title: Analytics & Process Administrator

Department: Office of Institutional Research and Planning

Job Category: Administrative

Number of Positions: 1

Salary (with Salary Rate): 64,635.00 - 84,024.00/Year

Assignment Duration From: 05/05/2025

Assignment Duration To: 10/04/2026

Employee Group: Non-Union

Salary Level: NU03

Date Position Available: 05/05/2025

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Responsible to manage student experience questionnaire (SEQ) process, to respond to and compile data for internal and external requests, and to manage administrative functions of the office.

Qualifications:

The incumbent must possess the following qualifications:
• Knowledge of institutional research and planning policies, procedures, and processes
• Knowledge of qualitative and quantitative data collection and statistical analysis
• Knowledge of information systems, databases, and multi-operating system environment
• Knowledge of office as well as the broader university academic units, departments, and divisions
• Knowledge of current CUASA and other collective agreement(s) section pertaining to JCAA-approved SEQ process, as well as Undergraduate and Graduate Calendar information relevant for the administration of the SEQ process
• Knowledge of office productivity software and databases, discipline-specific software, enterprise software, and technology devices

Education and Experience:

The above is normally acquired through the completion of:
• Completion of bachelor’s degree in business, public administration, economics, or statistics
• Minimum of four years of previous information systems and computer systems experience

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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