Analyste support intermédiaire

CGI; Montreal; On-site; CAD 60,000 - 65,000; Full time

Job summary

CGI is hiring a Support Analyst in Montreal to join the Fixed Income team. This entry-level position involves supporting traders and sales in a fast-paced AGILE environment, focusing on troubleshooting technical issues and ensuring effective communication across departments. Candidates should possess a Bachelor's degree in Computer Science and have a solid understanding of financial markets and products. Bilingual English and French skills are essential for successful interaction with clients and global teams.

Qualifications

• Experience in financial products and systems is crucial.
• Ability to communicate effectively with various teams.
• Proactive, results-oriented individual capable of multitasking.

Responsibilities

• Troubleshoot functional issues in a complex financial environment.
• Provide timely resolution of issues to stakeholders.
• Manage client relationships and communicate status updates.

Skills

Risk calculation

Derivatives pricing

Financial industry knowledge

Analytical skills

Problem-solving ability

Communication skills

Multi-tasking

Education

BS degree in Computer Science

Tools

SQL

Windows

Unix

Microsoft Office

Agile methodologies

Job description

1 day ago Be among the first 25 applicants

The position will be working on various Front Office Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.

The Fixed Income team develops and support software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.

Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.

The team is part of the global team for the FIC activities and supports on a global platform. The team is based on the dealing room and manages applications deployed in Paris, London, New York. Hong Kong and Tokyo.

Your future duties and responsibilities

What will be your DAY-TO-DAY?

Primary tasks include but are not limited to:

• Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment
• Crisis Management with communication to end-user and senior management
• Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book
• Communicate with users regarding application outages and upcoming events like release, project
• Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
• Respect internal IT norms, standards and processes
• Timely reporting of production and project status to client and IT management.
• Effective and efficient, oral and written communication with various audiences at appropriate levels
• Partner with development teams (NY/Paris) on release management
• Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
• Effectively manage the Client Relationship with the end user community
  
  

Required Qualifications To Be Successful In This Role

Competencies Required:

• Good understanding in Risk calculation and derivatives Pricing
• Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc)
• Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)
• Experience in financial products (Fixed Income) / financial industry business processes / trading system
• Strong analytical skills, follow-up capability and problem-solving ability.
• Flexible and adaptable to new environments. Quickly learn new systems/products.
• Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
• Flexible and adaptable to new environments. Quickly learn new systems/products.
• Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
• Autonomous, capable of prioritizing tasks and multi-tasking projects.
  
  

Team-oriented, client-focused and open to different ideas/viewpoints.

Desired/ Plus:

• Strong knowledge on Interest Rates Derivatives (Swaps, Futures, Options, Forwards) and fixed income products.
  
  

Technical skills Required:

• Competency in SQL and databases (Oracle, Microsoft Sql Server, Sybase)
• Knowledge on Client/Server application
• Comfortable working on Windows/Unix environments
• Competency in Microsoft Office applications (e.g. Excel)
• Middleware experience (Tibco, RMDS, FIX)
• Agile development methodologies and tools (Jira, Service Now, GIT)
  
  

Desired/Plus:

• Scheduling Tools: Autosys, Crontab
• Network experience
  
  

Prior Work experience

• Previous experience in a support team facing trader and sales (2 years +)
• Previous experience working with developer or Business Analyst
• Previous experience in financial industry
  
  

Education Required:

• BS degree in Computer Science or equivalent
  
  

Desired/ Plus:

• Degree in finance
• ITIL certification
  
  

LANGUAGE: French and English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interactions with domestic and global clients.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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