Analyste des paiements / Payments Analyst | Entry Level

Epic Ideas Inc.; Montreal (administrative region); On-site; CAD 70,000 - 90,000; Full time

Job summary

Epic Ideas Inc. is seeking a Payments Analyst to join our e-commerce team. You will support payments operations across traditional and alternative channels, monitor transactions, and help ensure accurate reconciliation in a fast-paced environment.

You will collaborate with Finance, Customer Service, and Development to resolve inquiries, implement fraud prevention measures, stay current on regulations, and contribute to process improvements that enhance the customer payment experience.

Qualifications

• College diploma or Bachelor's in Finance, Accounting, or Business; 5 years in a finance/payments-related role.
• Strong analytical skills to interpret and analyze transaction data.
• Proficiency in Excel and data analysis tools.
• Attention to detail and accuracy in financial transactions and reconciliations.
• Effective communication and cross-functional collaboration.
• Knowledge of e-commerce platforms, payment gateways and processing is desirable.

Responsibilities

• Assist day-to-day payments operations: monitor transactions, reconcile accounts, and resolve payment issues.
• Monitor payment gateways and troubleshoot technical issues or errors.
• Analyze payment data to identify trends, anomalies, and optimization opportunities.
• Collaborate with Finance, Customer Service and Development to address inquiries and resolve discrepancies.
• Assist in fraud prevention measures and risk management strategies.
• Stay informed about regulations, compliance requirements, and best practices related to payments and security.
• Document payment processes, policies and procedures for reference and training.
• Support ad-hoc projects related to payments optimization and system enhancements.
• Contribute ideas to improve efficiency and customer payment experience.
• Collaborate with external payment service providers to optimize processing and reduce costs.

Skills

Analytical skills

Excel

Data analysis tools

Communication

Attention to detail

Prioritization

Problem solving

E-commerce knowledge

Education

College diploma or Bachelor's in Finance/Accounting/Business

Tools

Microsoft Excel

Data analysis tools

Job description

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We are currently seeking a highly motivated Payments Analyst to join our e-commerce team. This role offers an exciting opportunity for individuals who are passionate about the e-commerce industry and eager to learn and grow within a dynamic environment.

As a Payments Analyst, you will play a key role in supporting the payments operations, including traditional and alternative transactions, within our e-commerce platform. This position requires shift work and 24/7 support coverage.

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• Assist in the day-to-day operations of the payments function, including monitoring transactions, reconciling accounts, and resolving payment-related issues for both traditional and alternative payments.
• Monitor payment gateways and systems to ensure proper functioning and troubleshoot any technical issues or errors.
• Conduct routine analysis of payment data to identify trends, anomalies, and opportunities for optimization in both traditional and alternative payment channels.
• Collaborate with internal teams, including finance, customer service, and development, to address payment-related inquiries and resolve discrepancies.
• Assist in the implementation of fraud prevention measures and risk management strategies to safeguard against payment fraud and chargebacks.
• Stay informed about industry regulations, compliance requirements, and best practices related to payments and security.
• Prepare and maintain documentation of payment processes, policies, and procedures for reference and training purposes.
• Provide support for ad-hoc projects and initiatives related to payments optimization, process improvement, and system enhancements.
• Contribute ideas and suggestions for improving the efficiency and effectiveness of payment operations and enhancing the customer payment experience.
• Collaborate with external payment service providers and financial institutions to optimize payment processing and reduce costs.

Qualifications

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• College diploma or Bachelors in Finance, Accounting, Business Administration an asset. 5 years of work experience in a finance or payments-related role.
• Strong analytical skills with the ability to interpret and analyze data to draw meaningful insights, including experience analyzing transaction data.
• Proficiency in Microsoft Excel and other data analysis tools is a plus.
• Excellent attention to detail and accuracy in performing financial transactions and reconciliations.
• Effective communication skills, both verbal and written, with the ability to collaborate with cross-functional teams.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Demonstrated ability to learn quickly, adapt to new processes and technologies, and take initiative in problem-solving.
• Knowledge of e-commerce platforms, payment gateways, and online payment processing is desirable.
• Enthusiasm for the e-commerce industry and a desire to build a career in payments and financial operations.

This job description outlines the key responsibilities and qualifications for the role of Payments Analyst in the e-commerce market. Candidates who possess strong analytical skills, attention to detail, and a passion for learning and growth will be well-suited for this position within the industry.