Analyst, System and infrastructure operations, maintenance and development

Desjardins; Lévis; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Telework equipment

Job summary

Desjardins in Lévis, QC seeks a systems and infrastructure operations, maintenance and development analyst to support IT efficiency. You will design, configure, administer, maintain and upgrade business solutions, networks, management systems, programs and database servers.

In this role you will lead complex implementation strategies, coach teams, define functional requirements, analyze risks and oversee action plans with stakeholders.

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum of six years of relevant IT experience.
• Combination of qualifications and experience may be considered.
• Knowledge of French is required; advanced English proficiency is needed due to interactions with English-speaking partners and clients.

Responsibilities

• Define the implementation strategy.
• Coach the team on analyzing business solutions to speed up delivery.
• Help clients define their needs with a detailed solution feasibility and design reflection process; define functional requirements to inform decision-making on choosing appropriate IT solutions.
• Develop complex execution strategies, determine their scope and write procedures and guidelines.
• Analyze risks; write highly complex reports and test cases, propose solutions and make recommendations; serve as a specialist on how to implement recommendations.
• Oversee the implementation of action plans to address issues in accordance with rules and parameters.

Skills

French proficiency

English proficiency

Stakeholder coordination

Analytical thinking

Education

Bachelor’s degree in a related field

Job description

As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions, computer networks, management systems, programs and database servers based on the organization’s needs.You analyze and diagnose issues related to large-scale IT rollouts or upgrades in line with business needs and the functions of selected solution modules. You respond to large-scale, highly complex development and correction requests. You provide opinions in accordance with your discipline’s rules and recommend solutions to improve and optimize standards, policies and programs. You recommend implementation plans. Your projects and initiatives require extensive, in-depth knowledge of your line of work. You direct and guide work to meet objectives. You help solve highly complex problems using your analytical skills and comprehensive, detailed understanding of your line of business and the organization. Coordination is critical. You interact with many stakeholders working in a wide range of fields. You lead and serve as a systems specialist for your unit, clients and practitioners. More specifically, you will be required to:

• Define the implementation strategy
• Coach the team on analyzing business solutions to speed up delivery
• Help clients define their needs with a detailed solution feasibility and design reflection process. Define functional requirements to inform decision-making on choosing appropriate IT solutions
• Develop complex execution strategies, determine their scope and write procedures and guidelines
• Analyze risks. Write highly complex reports and test cases, propose solutions and make recommendations. Serve as a specialist on how to implement recommendations
• Oversee the implementation of action plans to address issues in accordance with rules and parameters.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
  Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)