Analyst Solutions

Independent Electricity System Operator; Mississauga; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

The Independent Electricity System Operator (IESO) seeks a skilled professional in Information & Technology Services to support business solutions. This role involves application support, project management, and data analysis, ensuring the reliable operation of Ontario's power system. Candidates should possess a strong background in computer science and relevant experience in payroll and IT management.

Benefits

Comprehensive total rewards program

Flexible workplace

Challenging, fast-paced team environment

Regular feedback and coaching

Qualifications

• Strong academic knowledge of computer science and related subjects.
• Experience in payroll services, IT service management, and market administration.
• Ability to create and execute PL/SQL statements.

Responsibilities

• Assist in the development of integrated computer-based information solutions.
• Contribute to the management and evolution of existing information systems.
• Provide project management support to teams involved in system improvements.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

Four-year University degree in Computer Science or related field

Job description

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Company: Independent Electricity System Operator

INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)

Requisition ID: 20385

Location: Mississauga, ON (Hybrid)

Status: Regular

Business Unit: Information & Technology Services

Why join us?

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.

Who we are

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.

The opportunity

Oneregular position is available in the Business Services and Solutions Department (BSSD) of Information & Technology Services to support the life cycle of business solutions as required by the IESO. The Revenue Metering & Settlement System Support (RMSS) is primarily responsible for enhancing and maintaining the business solutions that are required to settle the electricity market and manage the corporation (e.g. corporate services, human resources, information governance) and support IT service management. This role is with the Enterprise Business Solutions team which manages the business solutions for the corporation and support IT service management. The team members perform a number of key roles such as application support, data analysis, project management, and solution and business analysis. This role will aid in the application support as needed with a speciality in human resources information system, enterprise record management system, enterprise service management system, payroll, timekeeping and other financial management systems.

What you'll do

• Assist/contribute to the development of integrated computer-based information solutions for business and operations processes for the reliable operation of the power system, and for other administrative needs of the IESO-Administered Markets. Duties include performing analysis of customer requirements, the recommendation of functional specifications, and the preparation of recommended information solutions (e.g., impacting areas of software, hardware, communications and business processes)
• Contribute to the management and evolution of existing information systems and tools related to the market operation, supply, security, and settlement services related to the management of the power system, to allow for additional functionality, improved reliability/maintainability and problem correction
• Assist/contribute to identifying opportunities for information solutions that will allow effective and economic benefits for customers. Address the overall solution in terms of communications, data sources, software tools, integration with existing functions, user interfaces, algorithms, etc
• Assist in monitoring and assessing assigned projects for the development and expansion of information systems and tools
• Assist in the provision of project management support to projects or teams involved in the expansion and improvement of information systems and tools
• Contribute to and carry out close customer relationships and be alert to identifying potential improvements to existing systems and to propose new information system requirements
• Contribute as directed to the development of strategic plans and standards
• Assist in developing peers and associates to advance their learning and facilitate their problem solving skills within their respective area of expertise
• Contribute to the accepted life cycle management methodology for Information Technology solutions
• Contribute to the security, archive and audit requirements in the design and implementation of information technology solutions while considering Information Technology architecture standards and guidelines
• Perform other duties as required

What you'll need to succeed

Education

• Requires a strong academic knowledge of computer science and associated subjects, including a strong theoretical knowledge pertinent to the specialist areas of the technical or business operations of the electricity market and administration processes related to the power system delivery
• Requires communication skills, including report or business presentation skills
• This knowledge is considered to be normally acquired either through the successful completion of a four-year University education in the appropriate field/discipline or by having the equivalent education

Experience

Background should be related to the fields of:

• Payroll services;
• IT service management;
• billing and market funds administration;
• Financial accounting and reporting;
• Records Management;
• forecast and assessment;
• market administration such as dispute resolution, waiver process, compliance and surveillance; and/or
• metering and market settlement.

Expertise can be in the areas of:

• Design concepts as they relate to the functions and characteristics of settlement functions
• Analytical studies and the application of computer techniques to solving funds administration
• Familiarity with settlement systems operation, practices and policies
• District operating and system requirements
• Familiarity with the Market Rules
• Design concepts for market scheduling and dispatch algorithm and equations
• Familiarity with market and internal bid-to-bill business processes and procedures
• Design concept for financial risk management at the IESO administered market level
• Familiarity with various market administration processes and procedures
• Familiarity with financial and pay services business processes and procedures and information analysis reporting systems
• Application support and/or problem resolution in time-critical situations
• Strong knowledge of Information Technology Service Framework (e.g. ITIL Change Control)

Knowledge and experience in one or more of the following would be an asset:

• Experience as a QualityAnalyst on an Information System project
• Ability to create and execute PL/SQL statements in order to conduct test plans
• Familiarity with Relational and non-relational data model
• One or more of the following solution development disciplines will be helpful, but not mandatory:
  • Business Analyst;
  • Solution Analyst;
  • Technical Analyst;
  • System Analyst;
  • Software Development;
  • Application Support;
  • Quality Analyst;and
  • Project Management.

A period of over four years, up to and including six years, is considered necessary to gain this experience.

Core Competencies

• Excellent analytical and communications skills (verbal/written)
• Strong interpersonal skills
• Ability to work independently and in a team environment
• Deadline oriented individual with proven excellent customer service skills
• Ability to focus on minute details to ensure product quality
• Demonstrated expertise in the use of data query and manipulation tools
• Demonstrates a strong personal commitment to customer needs and corporate objectives

What’s in it for you

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace
• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter
• Leaders who support your growth and success through regular feedback and coaching
• The opportunity to work with some of the brightest minds in the industry
  

Deadline: May 25, 2025 at 11:59PM

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know.

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview.

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario . When working in the office, you will be located at our Mississauga, ON location.

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