Analyst SBL Risk & Control Capital Markets (Hybrid)

National Bank; Montreal (administrative region); On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Group Benefits from day one

RRSP with employer contribution

Employee ownership

Job summary

CIMA+ in Montreal seeks a Manager, Quality Systems to lead the preventive and operational aspects of the Quality function across the firm, overseeing QMS, processes, data, and tools to minimize risks before audit findings.

The role manages a team of Quality Specialists, collaborates with management, and aligns ISO 9001 requirements with business needs in a national professional services environment. Fluency in English and French is required.

Qualifications

• University degree in Engineering, Quality Management, Business Administration, Operations Management, or related field.
• Minimum 10 years of experience in quality management systems, process governance, or operational quality in a professional services/regulatory environment.
• Strong practical knowledge of ISO 9001 and ability to translate standards into processes, controls, documentation, training, and evidence.
• Minimum 3 years of people management experience across multiple functions.
• Experience with enterprise systems, data governance, dashboards, analytics; proficiency in MS Office; knowledge of Power BI, Dynamics 365, or a QMS platform is a plus.
• Excellent communication and presentation skills in English and French.

Responsibilities

• Lead the design, management, and continuous improvement of the Quality Management System (QMS).
• Design and implement a corporate framework for project quality planning and risk-based interventions.
• Provide quality support to sectors, manage intake, triage, prioritization, SLAs, coaching, escalation, and traceability.
• Manage and develop a team of Quality Specialists and provide matrix support to Sector Quality Advisors.
• Support proposals, RFQs, prequalification questionnaires, and client forms related to quality requirements; maintain reusable content and evidence.
• Represent the Quality function on committees and present performance results, risks, and progress.

Skills

Quality Management

ISO 9001

Leadership

Process Governance

Data Analytics

Education

University degree in Engineering or Quality Management

Professional designation (asset)

Tools

Power BI

Dynamics 365

QMS platform

Microsoft Office

Job description

Reporting to the Director, Quality, the Manager, Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA+. This corporate role is responsible for the systems, processes, data, tools, and support methods that enable teams to manage quality risks before they result in audit findings, non‑conformities, or client issues.

The incumbent will be responsible for a team of Quality Specialists and will provide matrix support to corporate Quality resources assigned to business sectors. The Manager will collaborate closely with the other members of the management team.

This opportunity is intended for a pragmatic, systems‑oriented professional who can connect ISO 9001 requirements, operational needs, technology, data, and team leadership within a national professional services environment.

Job Responsibilities

Lead the design, the management, and the continuous improvement of the Quality Management System (QMS), including document planning, templates, impact analyses, training programs, commitment to the Quality Policy, and the integration of new or revised ISO 9001 requirements.

Design and implement a corporate framework for project quality planning and early intervention on high‑risk, strategic, or complex projects, including selection criteria, deliverables, control points, roles, evidence requirements, and performance indicators.

Be accountable for the quality support model provided to business sectors and regions, including request intake, triage, prioritization, service levels, assignment, coaching, escalation, traceability, and value measurement.

Manage, develop, and oversee the expertise of a team of Quality Specialists while providing matrix support to Sector Quality Advisors.

Support service proposals, requests for qualifications (RFQs), prequalification questionnaires, and client forms related to quality requirements; maintain reusable content and supporting evidence, coordinate validations, and ensure that proposed commitments are accurate and achievable.

Represent the Quality function on operational committees, management committees, team meetings, and quarterly Health, Safety and Environment (HSE) committees; present performance results, trends, risks, initiative progress, and required decisions, and ensure appropriate follow‑up on action items.

Collaborate with the Senior Quality Manager responsible for compliance to support certification readiness and convert audit findings into sustainable improvements, while preserving the independence of audit activities.

Qualifications

University degree in Engineering, Quality Management, Business Administration, Operations Management, or a related field. A professional designation or quality certification is considered an asset.

Minimum of 10 years of experience in quality management systems, process governance, or operational quality, preferably within professional services, consulting engineering, or another regulated environment.

Strong practical knowledge of ISO 9001 and demonstrated experience translating standards and business requirements into processes, controls, documentation, training programs, and operational evidence.

Minimum of 3 years of people management experience, including the ability to set priorities, develop talent, and influence multiple functions and management levels. This experience is considered an asset.

Experience with enterprise systems, functional requirements, data governance, user acceptance testing, dashboards, and analytics. Proficiency in the Microsoft Office Suite is required. Knowledge of Power BI, Dynamics 365, or a QMS platform is considered an asset.

Excellent communication and presentation skills with diverse audiences, along with the ability to translate complex issues into clear decisions and actionable outcomes.

Excellent written and verbal communication skills. The ability to work professionally in both French and English is required to ensure consistency in this national‑level role.

• Integrity, team spirit, and a commitment to excellence

At CIMA+, we value diversity of talent and perspective. You think you can add value, but don't meet all the job requirements? We invite you to apply, because everyone has something unique to offer. The outstanding talents that choose to join us at CIMA+ soon realize that we go all out to encourage them to grow. We look forward to hearing how you can contribute to our success.

Why choose CIMA+? Because we offer you:

• Comprehensive Group Benefits available from day one for all permanent employees working at least 20 hours per week
• Employee and Family Assistance Program
• Retirement Savings Plan (RRSP) with up to 4% employer contribution
• As an employee‑owned company, an annual opportunity to purchase shares for all eligible employees
• Work/Life balance policy across Canada
• 3-5 weeks of vacation, based on years of relevant experience
• Tailored training to improve your existing skills

Additional Information

At CIMA+, we recognize the richness and diversity of each individual’s experience. Compensation for this role is therefore based on the candidate’s experience, skills, and qualifications, while maintaining internal equity. The level and associated salary may vary depending on the candidate’s profile.

CIMA+ uses an applicant tracking system that includes an automated match score feature. However, this score is not used to screen, assess, or select applicants. All hiring decisions are made through human review.

Ethics and integrity are fundamental values at CIMA+. That is why we are committed to ensuring equal access to resources and opportunities for candidates, regardless of their identity (race, ethnicity, colour, religion, gender, age, disability, sexual orientation, gender identity or expression, socio‑economic status or background, etc.).

In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenous people, people with disabilities and visible minorities. We also encourage candidates to complete the self‑identification form when applying for employment.

We are committed to providing a workplace that is accessible. Accommodations are available in accordance with CIMA's policies. If you require an accommodation, please let us know.