Analyst, Menu & Price Management, TH, C&US

Restaurant Brands International; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Content Analyst for Restaurant Technology at Tim Hortons, where you will act as a bridge between business and technology. The role involves documenting menu changes, collaborating with teams for quality assurance, and supporting menu testing while ensuring the needs of marketing and operations are met. The position offers opportunities to improve processes and contribute to successful product execution.

Benefits

Paid parental leave

Free telemedicine

Mental wellness support

Qualifications

• 1-2+ years of experience in gathering, managing, and coordinating complex requirements.
• Experience in writing user stories, test cases, and acceptance criteria.
• Testing or quality assurance background preferred.

Responsibilities

• Collaborate with cross-functional teams to ensure requirements are formatted for technology.
• Coordinate menu testing efforts and support digital offers changes.
• Prepare and communicate updates and reports related to changes and progress.

Skills

Attention to detail

Project management

Agile methodologies

Process mapping

User stories

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These brands have been serving their guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is committed to improving sustainability outcomes related to food, the planet, and people and communities.

RBI aims to grow its brands by leveraging core values, employee and franchisee relationships, and community support, benefiting from global scale and shared best practices.

As a Content Analyst for Restaurant Technology at Tim Hortons, you will meticulously capture and document content and menu changes to bring the menu to life across systems such as the Point of Sale, Mobile App, and Kiosk. Your primary goal will be to ensure our menu meets the needs of marketing, operations, category, pricing, and test markets. This role acts as the conduit between business and technology to execute menu updates, promotions, and offers for Guests across Tim Hortons technology platforms.

Responsibilities include:

• Collaborate with cross-functional teams, including marketing, operations, supply chain, product, and category, to ensure requirements are received in the format required by technology vendors to program into their solutions.
• Coordinate and track completion of menu changes with POS, mobile, and delivery service providers.
• Coordinate and support menu testing efforts.
• Provide consultative services to stakeholders on menu format, content, and requirements during product design and execution.
• Coordinate changes and perform UAT for digital offers in mobile app and third-party delivery services.
• Prepare and publish end-user communications related to menu and price changes.
• Review and contribute to training materials for new products or menu changes.
• Prepare and communicate status updates, reports, and schedules related to changes, resources, release plans, test cycles, risks, and issues.
• Regularly evaluate previous menu updates to identify opportunities for process improvement across technology platforms.

Qualifications:

• 1-2+ years of experience in gathering, managing, and coordinating complex requirements.
• Previous Quick Service Restaurant experience preferred.
• Experience in writing user stories, test cases, and acceptance criteria.
• Extreme attention to detail, with the ability to prioritize tasks and meet deadlines in a dynamic environment.
• Testing or quality assurance background preferred.
• Knowledge of software development lifecycle and Agile methodologies.
• Understanding of data structures and data maintenance.
• Experience in process mapping, creating wireframes, and mock-ups.
• Experience in project management.

Benefits at all our global offices focus on physical, mental, and financial wellness. We offer progressive benefits, including paid parental leave, free telemedicine, and mental wellness support.

RBI is an equal opportunity employer that does not discriminate based on race, national origin, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. Accommodation is available for applicants with disabilities upon request.