Analyst, Menu & Price Management, TH, C&US

Firehouse Subs - Franchise; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the quick service restaurant sector is looking for an Analyst for Menu & Price Management. The role involves collaborating with various teams to ensure menu accuracy across digital platforms, along with a strong emphasis on user experience and detail. Candidates should have a background in project management and a deep understanding of agile processes.

Benefits

Comprehensive global paid parental leave program

Free telemedicine support

Mental wellness support

Qualifications

• 1-2+ years of experience managing complex requirements.
• Solid experience in writing user stories, test cases.
• Preferred background in testing or quality assurance.

Responsibilities

• Collaborate with teams to meet technology requirements.
• Prepare and publish end-user communications about changes.
• Evaluate previous menu updates to enhance the process.

Skills

Attention to detail

User story writing

Agile software development

Project management

Job description

Analyst, Menu & Price Management, TH, C&US

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

As a Content Analyst for Restaurant Technology at Tim Hortons, you will meticulously capture and document content and menu changes to bring the menu to life across systems such as the Point of Sale, Mobile App, and Kiosk. Your primary goal will be to ensure our menu meets the needs of marketing, operations, category, pricing, and test markets. This role serves as the conduit between business and technology to execute the ever-evolving menu, promotions, and offers for Guests across Tim Hortons technology platforms.

Responsibilities include:

Collaborate with cross functional teams, including marketing, operations, supply chain, product, and category to ensure all requirements are received in the format required by technology vendors to program into their solutions.

Coordinate and track completion of menu changes with POS, mobile and delivery service providers

Coordinate and provide support to menu testing efforts

Provide consultative services to cross functional stakeholders on menu format, content and requirements during product design and execution

Coordinate changes and perform UAT for digital offers in mobile app and third-party delivery services

Prepare and publish end-user communications related to menu and price changes

Review and contribute to training materials related to new products or menu changes

Prepare and communicate status update , reports and schedules related to changes, resources, release plans, test cycles, risks, and issues etc.

Regular evaluation of previous menu updates to understand opportunities to enhance the process of delivering menu updates across various technology platforms

Qualifications:

A minimum of 1-2+ years of experience in gathering, managing, and coordinating complex requirements

Solid experience in writing user stories, test cases and acceptance criteria

Extreme attention to detail, ability to prioritize tasks and meet deadlines in a dynamic environment

Testing or quality assurance background preferred

Optimal knowledge of software development lifecycle, Agile software development

Understanding of data structures and data maintenance

Experience in process mapping, creating wireframes and mock-ups

Experience in Project Management

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

About the company

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