Analyst I Business Process Transactions

1105 DXC Insurance Services Canada, ULC; Mississauga; Remote; CAD 41,000 - 76,000; Full time

Benefits offered by this job

Health insurance coverage

Dental insurance coverage

Vision insurance coverage

Employee wellness

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking a fully bilingual professional to support Canadian clients with in-force policy illustrations, servicing advisors and agencies, and ensuring timely, accurate outputs.

The role requires strong communication, analytical skills, and the ability to manage multiple insurance administration systems in a high-volume environment. A customer-focused mindset and independent work style are essential.

Qualifications

• High School Diploma required.
• Excellent verbal and written communication skills.
• Strong bilingual communication skills (English and French).
• Ability to work in a fast-paced, regulated financial services environment.
• Strong organizational, problem-solving, and analytical skills.
• Experience with life insurance illustrations is a plus.

Responsibilities

• Prepare and provide in-force illustrations to clients, advisors, and General Agencies, ensuring service standards and turnaround times.
• Review requests for completeness and navigate multiple insurance administration systems.
• Research policy information and communicate professionally with internal and external clients.
• Maintain accuracy while working independently and handling high volumes.
• Collaborate effectively within a team and manage competing priorities.

Skills

Bilingual English/French

Verbal & written communication

Analytical skills

Ability to navigate multiple systems

Team collaboration

Attention to detail

Customer service focus

Education

High School Diploma

Tools

Insurance systems

Job description

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Essential Job Functions

Our primary requirement is a fully bilingual individual (English and French), as the role supports both of Canada's official languages. Previous life insurance experience would be a significant asset, particularly knowledge of in-force policy administration and illustrations. This individual will be responsible for preparing and providing in-force illustrations to clients, advisors, and General Agencies, while ensuring service standards and turnaround times are met. They will also be expected to review requests for completeness, navigate multiple insurance administration systems, research policy information, and communicate professionally with internal and external clients. Strong attention to detail, analytical skills, and the ability to interpret policy provisions and illustration outputs would be important. Given the nature of the work, the ideal candidate should be comfortable working independently, managing competing priorities, and handling high volumes while maintaining accuracy. Overall, we are looking for someone who combines strong bilingual communication skills with insurance knowledge and a customer-focused mindset.

Required Qualifications

High School Diploma required (verification will be requested during the background check). Excellent verbal and written communication skills. Strong telephone etiquette, reliable attendance, and commitment to meeting performance and call metrics. Strong listening skills with the ability to clearly explain financial information and solutions. Ability to work in a fast-paced, regulated financial services environment. Proven ability to collaborate effectively within a team. Strong organizational, problem-solving, and analytical skills. Ability to manage stress and maintain performance under pressure. Strong computer proficiency and ability to navigate multiple systems simultaneously. Basic math and analytical capabilities.

Work Environment - Remote Regular Work Schedule Monday – Friday

Remote

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $40,900 - $75,800. Full-time hires are eligible to participate in the DXC benefit program.

• health insurance coverage
• dental insurance coverage
• vision insurance coverage
• employee wellness
• life insurance
• disability insurance
• retirement savings plan
• paid holidays
• paid time off

Equal Opportunity and Diversity

DXC is an equal opportunity employer. We welcome the many dimensions of diversity.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.