Analyst, Business Systems

Fraser Health Authority; Surrey; On-site; CAD 49,000 - 70,000; Full time

Benefits offered by this job

Four weeks of vacation to start

100% employer-paid benefits

Immediate enrollment in a defined munc

87% maternity top-up

50% subsidy on TransLink passes

Job summary

Fraser Health Authority in Surrey, BC is seeking a full-time Business Analyst to join the Digital Patient and Provider Experience team. Based in Surrey, you will analyze business needs, streamline processes and implement digital health solutions to improve patient and provider experiences.

You will collaborate with clinical, operational and technical partners, lead workflow reviews, and support strategic planning and system implementations while ensuring alignment with Fraser Health priorities

Qualifications

• Bachelor's degree in Health Information Science or Computer Science with experience in business and systems analysis.
• Strong knowledge of information management, business processes, enterprise technologies and application systems.
• Expertise in business analysis, requirements gathering, workflow assessment, process modeling and data analysis.
• Solid understanding of project management and the systems development life cycle (SDLC).
• Ability to analyze complex issues, identify solutions and manage priorities to deliver results.

Responsibilities

• Conduct business and systems analysis to identify operational challenges, define requirements and develop technology-enabled solutions.
• Lead workflow reviews, feasibility studies and process improvements to enhance service delivery.
• Support strategic planning, change management and system implementation projects with evaluated technology solutions.
• Provide business systems analysis for enterprise projects, leading smaller initiatives with multidisciplinary teams.
• Deliver advanced application support ensuring system performance and SLAs.
• Participate in committees and project teams while monitoring emerging technologies and best practices.

Skills

Business analysis

Requirements gathering

Workflow assessment

Process modeling

Data analysis

SDLC

Project management

Education

Bachelor's degree in Health Information Science

Bachelor's degree in Computer Science

Job description

Salary The salary range for this position is CAD $35.36 - $50.83 / hour.

Job Summary

We are currently hiring a Full Time Business Analyst to join our Digital Patient and Provider Experience team. Based in Surrey, BC, this role offers the opportunity to support transformative digital health initiatives that enhance the experience of both patients and healthcare providers across Fraser Health. Working closely with clinical, operational, and technical partners, you will help analyze business needs, streamline processes, and implement technology solutions that improve healthcare delivery and organizational performance.

What you'll bring:

• Bachelor's degree in Health Information Science, Computer Science, or a related discipline, combined with experience in business and systems analysis, or an equivalent combination of education and experience.
• Strong knowledge of information management, business processes, enterprise technologies, and application systems.
• Demonstrated expertise in business analysis, requirements gathering, workflow assessment, process modeling, and data analysis.
• Solid understanding of project management principles and the systems development life cycle (SDLC).
• Proven ability to analyze complex issues, identify solutions, manage competing priorities, and deliver high-quality results within deadlines.
• Excellent communication and collaboration skills with the ability to translate technical concepts into practical business solutions for diverse stakeholders.

What you'll do:

• Conduct business and systems analysis to identify operational challenges, define requirements, and develop efficient technology-enabled solutions.
• Lead workflow reviews, feasibility studies, and process improvement initiatives to enhance service delivery and organizational effectiveness.
• Support strategic planning, change management, and system implementation projects, including evaluating and recommending technology solutions.
• Provide business systems analysis expertise for enterprise-wide projects, leading smaller initiatives and collaborating with multidisciplinary teams.
• Deliver advanced application support to ensure system performance, service level compliance and alignment with business needs.
• Participate in corporate committees and project teams while maintaining awareness of emerging technologies and industry best practices.

We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are leaders in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits (eligibility based on employment status), including:

• Four weeks of vacation to start
• Comprehensive 100% employer-paid benefits
• Immediate enrollment in a defined municipal pension plan
• 87% maternity top-up
• 50% subsidy on TransLink passes

Come work with us!

Discover why employees recommend Fraser Health as an exceptional place to build a rewarding career. We are committed to planetary health, value diversity in our workforce, and strive to maintain an environment of Respect, Caring and Trust.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Analyst, Business Systems provides support to an assigned portfolio in the areas of knowledge management, decision support and in corporate business areas by interpreting business strategies and objectives that support the selection, procurement and implementation of appropriate information systems applications. Analyzes business process reengineering concepts and methods and provides documentation of business requirements on information management projects. Provides analyst support for all phases of assigned systems development and implementation projects including providing hands‑on application support. May lead small information systems projects.

Responsibilities

1. Provides systems analysis by participating in the establishment ofsystem scope and objectives, conducting feasibility studies, planning or modifying procedures to solve system problems, and preparing detailed specifications for development work.Solves existing systems logic difficulties as required.
2. Provides business analysis by performing functions such as work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives, planning, designing, or modifying practical manual and automated business procedures.
3. Participates instrategic planning support and change management services by assisting theManager, Senior Consultant or Consultantonprojects that include confidential initiatives that may result in the loss of FTEs and that support the selection, procurement and implementation of appropriate information systems applications; conductsfeasibility studies, workload efficiency analysis using formal data gathering techniques; identifies system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.
4. Under the direction of the Senior Consultant or the Consultant, participates in information systems projects by providing business systems analysis support. May lead small projects.
5. Provides third level application support and ensures that the application service level agreement is maintained and meets business expectations and Information Management capabilities.
6. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
7. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies.
8. Performs other related duties as required.

Qualifications

Bachelor's degree in Health Information Science or Computer Science with two (2) to four (4) years' experience with business and systems analysis or an equivalent combination of education and experience.

Education and Experience

Bachelor's degree in Health Information Science or Computer Science with two (2) to four (4) years' experience with business and systems analysis or an equivalent combination of education and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge of information management, business processes, technologies and applications.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.