Analyst, Business Process

FCT; Oakville; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A leading company in the title insurance industry is seeking a Business Process Analyst to support corporate objectives. The role involves implementing processes and operational efficiencies, requiring strong communication and teamwork skills, along with a degree in Business. Join a workplace recognized for its commitment to diversity and employee success.

Benefits

Comprehensive benefits including virtual healthcare

Group retirement savings plan with company match

Paid holidays and generous paid time off

Paid volunteer opportunities and charitable donation matching

Employee recognition programs including referral incentives

Qualifications

• 1-3 years’ experience in operations management or operational role.
• Excellent communication skills, both oral and written.
• Ability to review and understand operations processes.

Responsibilities

• Support Senior Manager in maintaining and implementing processes.
• Oversight of Signature Services Network, including recruitment and procedures.
• Define operations requirements and assist team members.

Skills

Communication

Teamwork

Attention to Detail

Presentation Skills

Process Mapping

Education

Degree in Business

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Business Process Analyst, you will support the Senior Manager, BPM in the pursuit of corporate goals and objectives by: Maintaining and implementing processes with the Signature Services team, identifying outsourcing opportunities, supervising and training the remote signers overseeing and maintaining the signature services network and identifying and implementing operational efficiencies, across teams and offices by interfacing with teams, IT and production support.

HERE’S HOW YOU’LL CONTRIBUTE:

• Work together with Operations Teams, Offshore Teams and Product to implement new processes and maintain existing processes
• Oversight of Signature Services Network, including recruitment, communications, procedures, monthly SLA reporting and database updates;
• Define operations requirements and implement processes within the centers to establish consistent processes. Assist other team members in developing this skill
• Use project management tools to assess, track and maintain projects for time, quality and scope

HERE’S WHAT YOU’LL BRING:

• 1-3 years’ experience in operations management or operational role
• Excellent communication skills, both oral and written
• Team Player with the ability to work additional hours as required
• Ability to review and understand operations processes and impacts
• Knowledge of process mapping an asset
• Strong attention to detail for project and change control management
• Presentation skills with the ability to provided end-user training
• Degree in Business an asset or equivalent work experience

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.