Analyst, Business Applications Services

brookfield; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Group RRSP plan

Tuition reimbursement

Summer Fridays

Paid maternity leave

Employee referral program

Job summary

Brookfield seeks an Analyst, Application Services in Toronto, ON to provide production support for our real estate ERP and related applications, ensuring high-quality end-user experiences and reliable operations.

You will triage incidents, coordinate changes, and build reports using SQL, Excel, and Power BI, while collaborating with Finance, Leasing, and Operations teams and external partners.

Qualifications

• Bachelor's degree in Computer Science or relevant IT certification
• ITIL v3 Foundations or higher is considered an asset
• 1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred)
• Strong customer service mindset; clear, concise communication (written and verbal)
• Organized and detail oriented; able to juggle multiple requests and hit SLA commitments
• Hands-on experience supporting enterprise applications in a corporate environment
• Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow)
• Working knowledge of one or more of the following is an asset: Dealpath, Origami, VTS, or similar integration platforms
• Ability to write and troubleshoot basic SQL; strong Excel skills
• Understanding of integrations (APIs, flat file exchanges, SFTP) and job/alert monitoring
• Experience coordinating UAT and documenting test cases

Responsibilities

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs
• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads)
• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great total customer experience
• Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders
• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers
• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes
• Build reports and queries (SQL/Excel/Power BI) to support Finance, Leasing, and Operations
• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs
• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests)
• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups

Skills

Customer service mindset

Clear communication

Organized and detail oriented

Hands-on experience

Familiarity with ITIL processes

Problem solving

Education

Bachelor's degree in Computer Science or IT certifications

Tools

ServiceNow

SQL

Excel

Power BI

APIs / SFTP integrations

UAT coordination

Job description

Location

Brookfield Place - 181 Bay Street

Job Description

At Brookfield, our people are the foundation of our success.

The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support Brookfield's real estate operating businesses. Working across sectors - including office, logistics, hospitality, housing, and retail - the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term value.

The Corporate team is focused on efficiency and driven by data. We seek to simplify, standardize, automate, and optimize. Joining the Corporate team means contributing to initiatives that have broad impact across one of the world's leading real estate platforms and collaborating with high-performance colleagues in a team-oriented environment.

We are seeking an Analyst, Application Services to join Brookfield in Toronto, ON. This position will join our Business Application Services (BAS) team providing production support for a firm-wide real estate ERP system, a range of supported financial/business application services, and the overall integration needs of cloud and on-prem information systems.

The BAS team is focused on delivering a total customer experience on the highest level - first class support from the first interaction, to the last. To support our objective, the ideal candidate will be technically proficient while being resolutely committed to the end-user experience.

In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

Role & Responsibilities

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great "total customer experience.".
• Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.
• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
• Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Your Qualifications

• Bachelor's degree in Computer Science or relevant experience including IT certifications
• ITIL v3 Foundations or higher is considered an asset
• 1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).
• Strong customer service mindset; clear, concise communication (written and verbal).
• Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.
• Hands-on experience supporting enterprise applications in a corporate environment.
• Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow).
• Working knowledge of one or more of the following is an asset: Dealpath, Origami, VTS, (or similar integration platforms).
• Ability to write and troubleshoot basic SQL; strong Excel skills.
• Understanding of integrations (APIs, flat file exchanges, SFTP) and job/alert monitoring.
• Experience coordinating UAT and documenting test cases.

Your Career @ Brookfield

At Brookfield, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people.

End your job search and find your career today, at Brookfield.

Why Brookfield?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield strives to create spaces where going to work never feels routine. As a Brookfield employee, you will enjoy many benefits such as Group RRSP plan, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team memb

• Group RRSP plan, tuition reimbursement, summer Fridays, paid maternity leave and more.