Analyst - Airport Systems

WestJet Group; Calgary; On-site; CAD 70,000 - 100,000; Full time

Job summary

WestJet Group is seeking an Airport Systems Analyst to support and sustain critical Tier 1 airport applications, reporting to the Manager, IT Airport Platforms. The role focuses on incident management, root-cause analysis and project execution across multiple end-user groups and project teams.

Ideal candidates will have a computer science or MIS background with Windows Server, Linux, Oracle DB and cloud experience, plus strong communication skills and flexibility to travel for certifications and

Qualifications

• Diploma or university degree in computer science, MIS, or equivalent.
• Proficiency with Windows Server 2016/2019, Linux, Oracle DB, Azure and AWS a plus.
• Experience with Infrastructure as Code and DevOps is an asset.
• Proficiency with Office 365 tools.
• Sabre DCS setup and support experience is an asset.

Responsibilities

• Participates in project plans, reports, process diagrams and requirements for airport projects.
• Collaborates with IT teams, airport authorities, providers and vendors to deliver airport projects.
• Support Production Airport Tier 1 Systems and backend infrastructure incl. DCS and CUSS installations.
• Support UAT/Test and Staging Airport Systems incl. DCS/CUSS installations.
• Implement changes per WestJet ITSM policies and procedures.
• Maintain on-call rotation and be highly available 24/7.
• Work outside standard hours for projects with airports or IT groups outside the Americas.
• May work on weekends/holidays as required by airport schedules.

Skills

Windows Server 2016/2019

Linux (RHEL/CentOS)

Oracle DB

Azure Cloud

AWS Cloud

DevOps

Office 365

MS Visio

MS Project

MS Teams

Sabre DCS

Airline/airport IT knowledge

Education

Diploma or university degree in computer science / MIS

Tools

Sabre DCS

MS Visio

MS Project

MS Teams

Job description

Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit. They are primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications.

Airport Systems Analysts are responsible for incident management, root cause analysis and resolution, as well as project management, and business analysis. The analyst may be required to travel to locations throughout North America, Europe and Asia in a support capacity as well as for application certifications and project work.

Key deliverables include:

• Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for airport projects and initiatives.
• Works with resources from other IT teams, airport authorities, common use providers, WestJet business units, and application/interface vendors in the delivery of WestJet airport projects.
• Required to provide support for Production Airport Tier 1 Systems and underlying backend infrastructure, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations.
• Required to provide support for UAT/Test and Staging Airport Systems, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations.
• Implement systems changes in accordance with WestJet ITSM policies and procedures.
• Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
• Required to work outside standard Canadian business hours when engaged on projects/initiatives with airports or IT groups outside the Americas.
• May be required to work on weekends/holidays as required by airport/airline schedules.
• May be required to work on projects, conduct incident support, and conduct application certifications in Canada, the United States, Mexico, the Caribbean, the United Kingdom, Ireland, and the European Union.

Experience and Qualifications:

• Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience.
• Proficiency with Windows Server 2016/2019, Red Hat Enterprise Linux, CentOS Apache Tomcat, and IIS, Oracle DB, Azure Cloud, and AWS Cloud is an asset.
• Proficiency with Infrastructure as Code and DevOps methodologies is an asset.
• Proficiency with workplace tools such as Office 365, MS Visio, MS Project, MS Teams is required.
• Sabre DCS setup and support experience is an asset.
• Strong communication skills (both verbal and written)
• 2+ years in relevant technical area.
• Airline/Airport IT knowledge is nice to have.