Amazing Charts Technical Support Representative-1

Caretracker, Inc.; Saskatchewan; On-site; CAD 40,000 - 65,000; Full time

Job summary

An innovative company is looking for a dedicated support specialist to assist clients with technical inquiries and product questions. In this role, you'll monitor incoming support requests, provide solutions, and maintain documentation to ensure a seamless customer experience. With remote work options and a comprehensive benefits package, this position offers a unique opportunity to contribute to a team that values professionalism and customer satisfaction. If you have a passion for helping others and a knack for problem-solving, this role could be the perfect fit for you.

Benefits

Remote work options

Full range of employee benefits

Paid Vacation

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to multi-task and prioritize assignments based on issue severity.

Responsibilities

• Monitors and answers incoming support calls, chats, and emails.
• Fixes issues when possible or escalates issues as needed.
• Creates and provides support documentation.

Skills

Customer-focused attitude

Verbal communication skills

Written communication skills

Multi-tasking abilities

Prioritization skills

Basic understanding of Microsoft Windows

Tools

Microsoft Dynamics

Job description

• Monitors and answers incoming support calls, chats, and emails.
• Make outbound calls for waiting cases.
• Use remote login tools to assist clients with technical and product questions.
• Fixes issues when possible or escalates issues as needed.
• Maintains up to date case documentation of work performed and information provided to clients.
• May use documentation to help resolve issues.
• Creates and provides support documentation.
• Helps rollout software upgrades.
• Stay abreast on the latest developments in software.
• Other duties as assigned.

Required

• A polite and professional customer-focused attitude.
• Excellent verbal and written communication skills.
• Ability to multi-task and properly prioritize assignments in order of issue severity.
• Basic understanding of Microsoft Windows functions and file structure.
• Familiarity with Microsoft Dynamics a plus.

What we offer

• remote work options
• Full range of employee benefits
• Paid Vacation

About us

Amazing Charts was founded in 2001 by a practicing family physician familiar with the challenges clinicians encounter on a daily basis. Since then, Amazing Charts consistently ranks as a top EHR for ease of use and remains an affordable option for medical practices. In 2017, Harris Healthcare acquired Amazing Charts to be the centerpiece of its healthcare group, which is comprised of several ambulatory care solutions.