Air Freight Coordinator

Stoakley-Stewart Consultants; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading freight forwarder is looking for a dedicated Customer Service and Operations professional in Montreal. This role focuses on delivering exceptional customer service while managing operational aspects of Air Freight shipments. Candidates should be bilingual in French and English and have relevant industry certifications or education.

Qualifications

• Excellent customer service skills required.
• Fluency in both French and English necessary.
• Industry certifications such as CIFFA, CITT, P. Log, CCS, CTCS preferred.

Responsibilities

• Focus primarily on customer service for Air Freight.
• Provide operational support to clients as needed.

Skills

Excellent customer service skills

Fluent in French and English

Proficiency in arranging air freight shipments

Education

Post-secondary education in Logistics, Business, or related fields

Job description

An exciting role that combines Customer Service and Operations, allowing you to utilize a diverse set of skills and enjoy a varied daily routine. Your primary focus will be on Customer Service, with opportunities to provide operational support to clients as needed.

The Montreal branch of this well-respected Freight Forwarder is a longstanding market presence with an efficient, effective, and experienced team. You will be the sole customer service contact for Air Freight in Montreal and assist operationally when required.

Position Highlights:

We look forward to sharing more details about this role with candidates who have the relevant experience and passion for this exciting opportunity!

Role Description:

You will be an expert in customer service and familiar with the operational aspects of Air Freight. This unique combination of responsibilities requires a diverse skill set and knowledge base.

Key Qualities:

• Excellent customer service skills, with clients appreciating your approach,
• Proficiency in arranging air freight shipments efficiently,
• Fluent in both French and English, with the ability to communicate effectively and engagingly in both languages.

Qualifications:

Industry certifications such as CIFFA, CITT, P. Log, CCS, CTCS, or others are advantageous.

Education:

Post-secondary education in Logistics, Business, or related fields is preferred.